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- Tasks: Support landlords and tenants with queries via phone and email while managing rental payments.
- Company: Join Connells Group, a leading property services company dedicated to exceptional customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that exceeds customer expectations and makes a real impact in the community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This role is based in Leighton Buzzard at our busy Head Office.
The predicted salary is between 24000 - 36000 £ per year.
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our Client Account Coordinatorsprovide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.You will be responsible for: Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Produce statements to landlords detailing transactions on account Process requests from landlord/ tenant/branch/LSC Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail Excellent P…
Client Accounts Coordinator employer: Connells Group HQ
Contact Detail:
Connells Group HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Accounts Coordinator
✨Tip Number 1
Familiarize yourself with the common queries and challenges faced by landlords and tenants. This will help you respond confidently and effectively during the interview, showcasing your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios can prepare you for the types of challenging queries you might encounter in this position.
✨Tip Number 3
Research Connells Group and their client accounts team to understand their values and customer service approach. Tailoring your responses to align with their mission can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with financial transactions and record-keeping. Highlighting your attention to detail and organizational skills will demonstrate your capability to manage client accounts effectively.
We think you need these skills to ace Client Accounts Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Accounts Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences that demonstrate your ability to handle queries professionally and efficiently. Use specific examples to showcase your communication skills.
Showcase Your Skills: Clearly outline your skills in managing accounts, processing payments, and handling customer inquiries. Mention any relevant software experience, especially with client account systems, as this will be beneficial for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Explain why you are a great fit for the Client Accounts Coordinator role and how you can contribute to exceeding customer expectations.
How to prepare for a job interview at Connells Group HQ
✨Showcase Your Communication Skills
As a Client Accounts Coordinator, excellent communication is key. Be prepared to demonstrate your ability to handle challenging queries effectively. Use examples from your past experiences where you successfully resolved customer issues.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous roles in customer service. Share specific instances where you went above and beyond to meet customer expectations, as this aligns with the company's goal of surpassing customer satisfaction.
✨Demonstrate Your Organizational Skills
The role involves managing multiple tasks such as processing payments and maintaining accurate records. Prepare to talk about how you prioritize tasks and stay organized, perhaps by sharing tools or methods you use to keep track of your workload.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult tenant or landlord. Think through potential scenarios and formulate your responses to show your problem-solving skills and professionalism.
