At a Glance
- Tasks: Manage properties and provide top-notch support to landlords and tenants.
- Company: Dynamic property management company with a fun, positive culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting environment with plenty of chances to learn and advance.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an energetic and enthusiastic customer service specialist, who either has a background within property or is looking to embark on a career in the industry. Our Customer Service Advisors (known locally as Property Managers) play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve throughout their time with us. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
The Role: As a Property Manager, you will be fully managing a portfolio of properties across our Sequence brand, building relationships with your internal colleagues and a portfolio of customers, and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Coordinate urgent and routine repairs and maintenance
- Liaise with tradespeople/contractors and keep customers up to date
- Organise safety inspections and manage remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
Customer Service Advisor in Birkenhead employer: Connells Group HQ
Join a vibrant and supportive team as a Customer Service Advisor, where your passion for delivering exceptional service will be valued and nurtured. Our company fosters a fun and positive work culture, offering ample opportunities for personal and professional growth within the property industry. Located in a dynamic environment, we prioritise employee well-being and development, ensuring you thrive while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birkenhead
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about them in your cover letter or during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our site.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're enthusiastic about the role and appreciate the opportunity to chat with them.
We think you need these skills to ace Customer Service Advisor in Birkenhead
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your energy and passion for customer service right from the start! Make sure your application reflects your enthusiasm for the role and the property industry. A little excitement goes a long way!
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to highlight relevant experience and skills that match the job description. It shows us you’re genuinely interested!
Highlight Communication Skills:As a Customer Service Advisor, great communication is key! Be sure to showcase any experiences where you've successfully built relationships or resolved issues. This will help us see how you can connect with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connells Group HQ
✨Show Your Enthusiasm
Make sure to convey your energy and enthusiasm during the interview. Smile, maintain eye contact, and express your passion for customer service. This role is all about building relationships, so let your personality shine through!
✨Know the Company
Do your homework on the company and its values. Familiarise yourself with their approach to customer service and any recent news or achievements. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Prepare Real-Life Examples
Think of specific situations where you've demonstrated excellent communication and problem-solving skills. Whether it’s handling a difficult customer or coordinating repairs, having these examples ready will showcase your experience and suitability for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and expectations. For instance, you could ask about the team dynamics or how success is measured in this position.
