Job Description
We’re seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You’ll play a key part in keeping our colleagues productive by making sure the devices, software and collaboration tools they rely on every day work reliably.
This is a hands-on role combining remote and face-to-face support. You’ll resolve technical issues, help colleagues get the most from their technology, and work closely with our engineering teams on more complex problems. It’s a great opportunity for someone with a solid grounding in IT support who wants to build their skills in modern workplace technology.
What you’ll be doing
- Providing second-line support for end-user technology, including laptops, mobile devices, software, user access and collaboration tools
- Troubleshooting and resolving incidents and requests within agreed service levels
- Managing your own queue of tickets, keeping them accurate and up to date
- Supporting colleagues over Teams, by phone and in person
- Escalating complex issues to the right engineering teams with clear, detailed information
- Delivering a high-quality support experience for senior leaders and executive colleagues
- Carrying out desk-side support and planned visits to our offices and sites
- Supporting a range of devices and equipment, including macOS, iOS and Android devices, Microsoft Teams Rooms and other specialist workplace hardware
- Helping new starters get up and running with devices and access
- Writing and maintaining knowledge articles and support documentation
- Spotting recurring issues and contributing ideas to improve the service
- Getting involved in Workplace projects and new technology rollouts
What we’re looking for
Essential:
- Strong technical troubleshooting skills across hardware and software
- Excellent communication skills and confidence supporting people at all levels
- A professional, structured approach to user support
- A genuine desire to learn and develop your technical skills
Desirable:
- Experience using an IT service management tool such as ServiceNow
- Exposure to Microsoft Entra ID and Active Directory
- Exposure to Microsoft Intune, MDM or modern device management
You’ll be self-motivated, organised and calm under pressure, with a customer-focused attitude and pride in getting things right.
What We Offer
- Aviva Digicare + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- Ongoing professional development
Our Commitment to Inclusion
Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of ***, race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, or pregnancy and maternity status.
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Workplace Operations Analyst in Milton Keynes employer: Connells Group HQ Careers
At Connells Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment where creativity and collaboration thrive. As a Bid Writer, you'll enjoy a supportive culture that fosters professional growth and development, alongside the opportunity to engage with diverse property services. With recognition as one of the top large companies to work for, we provide not just a job, but a fulfilling career path that values your contributions and encourages innovation.
