At a Glance
- Tasks: Provide excellent customer service and support to a diverse range of clients.
- Company: Join Connells Group, the UK's largest Property Group with a friendly team.
- Benefits: Full training, 23 days holiday, flexible dress code, and social events.
- Other info: Enjoy on-site parking and discounts on property services.
- Why this job: Grow your career in a supportive environment while making a real difference.
- Qualifications: Positive attitude, communication skills, and willingness to learn are key.
The predicted salary is between 18900 - 23100 £ per year.
Job Description We're looking for a passionate Customer Service Advisor to join our dedicated team Why You'll Love Working with
Us
- We support your career growth with continuous training and clear opportunities for progression.
- You’ll join a friendly, collaborative team that celebrates success and values exclusivity.
- Our benefits include full training, 23 days’ holiday plus bank holidays, a pension, flexible dress code, death-in-service cover, and social events.
- Part of the Connells Group, the UK's largest Property Group.
Responsibilities of a Customer Service Advisor •When it comes to experience, we understand that not everyone comes from an office background, and we value a positive attitude and eagerness to learn just as highly.
- You will need to feel confident communicating with a wide range of people, delivering excellent service with a friendly and professional manner.
- Being able to manage your time effectively and handle multiple tasks at once is essential for staying on top of daily responsibilities.
- Confidence using Microsoft Office tools like Word, Excel, and Outlook is important, along with a willingness to learn how to use our internal systems.
- Finally, success in this role also relies on being a reliable team player who can work independently but also enjoys collaborating to achieve shared goals.
- What
- Offer
You
- You will receive full training to equip you with the skills and knowledge needed to succeed in your role.
- Our casual dress code allows you to dress in a way that feels comfortable and authentic to you.
- We offer on-site parking for your convenience,
- To help you plan for the future, we provide a company pension.
- Discounts on Property related services such as Estate Agency, Mortgage, Conveyancing and Surveying.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
S&C00660Job
Customer Service Advisor in St Leonards employer: Connells-Group-2
Hamptons is an exceptional employer that prioritises the growth and development of its employees, offering award-winning training and a fantastic company culture. Located in Esher, our team enjoys a supportive environment where collaboration and innovation thrive, ensuring that every Sales Consultant has the opportunity to excel and achieve their career aspirations. With a strong focus on employee well-being and success, we are committed to investing in our people to create a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in St Leonards
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connells-Group-2. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connells-Group-2 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in St Leonards
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connells-Group-2:Your cover letter is your chance to shine! Tell us why you want to work at Connells-Group-2 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connells-Group-2!
How to prepare for a job interview at Connells-Group-2
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
