At a Glance
- Tasks: Manage customer insurance applications and deliver top-notch service over the phone.
- Company: Join The New Homes Group, a leader in the industry with a supportive team.
- Benefits: Enjoy 33 days holiday, generous leave, and a competitive salary package.
- Other info: Dynamic office environment with clear paths for promotion and personal development.
- Why this job: Kickstart your career with amazing growth opportunities and a vibrant work culture.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Office based role in Colchester, Essex
Department: Protection Services Team
Target: Administratively sound candidates with experience of Customer Service in a telephone-based setting.
Salary: £25,000 Basic Salary
Hours: Mon-Fri 9.00 AM - 5.30 PM.
Timeline: Immediate Interviews & Start date
We are looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and enjoy an unrivalled opportunity for career development and promotion, within The New Homes Group.
Protection Services Administrator responsibilities:
You will be part of a team who are responsible for proactively managing customers’ insurance applications, which will involve keeping in regular contact with our clients and insurance providers, delivering high levels of customer service at all times.
As a Protection Services Administrator, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level.
Required Knowledge, skills, and qualifications:
- Previous customer service experience essential.
- Previous telephone-based call centre experience preferred.
- Ideally some experience of working within Insurance Services, but not essential.
- Detail conscious with experience of working in an office based, administrative environment.
- Motivated to meet and exceed personal targets and customer service standards.
- Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
- Highly competent Microsoft Office user, including Excel, Word, and Outlook.
Benefits:
- Permanent Full Time Role.
- Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
- Defined promotional tiers with significant basic salary and commission rate uplifts.
- 33 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
- Generous maternity and paternity leave.
- Contributory workplace pension.
- 24-hour Wellbeing Employee Assistance Programme.
- Death in service cover.
- Access to discounts platform, Perks at Work.
- Access to self-funded Health Care plan.
- Discounted medical assessment Health Screening.
- Discount on Nuffield Gym Membership.
- Discounts on estate agency, mortgage and surveying services.
- Salary Sacrifice Personal Car Leasing Scheme available.
Protection Services Administrator in Colchester employer: Connells Careers
At Connells Group, we pride ourselves on being the Home of Opportunity, offering a dynamic work environment in Filton where your career can truly flourish. With a strong focus on employee development, clear progression pathways, and a supportive culture, you will be empowered to lead a high-performing team while enjoying competitive benefits, including uncapped commission and industry-leading training. Join us to be part of a successful estate agency group that values ambition and recognises success.
StudySmarter Expert Advice🤫
We think this is how you could land Protection Services Administrator in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connells Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connells Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Protection Services Administrator in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connells Careers:Your cover letter is your chance to shine! Tell us why you want to work at Connells Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connells Careers!
How to prepare for a job interview at Connells Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
