At a Glance
- Tasks: Provide network and operational support for our electric vehicle charging network.
- Company: Join Connekt EV Charging, a leading UK Charge Point Operator.
- Benefits: Enjoy competitive pay, company events, and private medical insurance after probation.
- Other info: Dynamic work environment with training opportunities and career growth.
- Why this job: Be part of a revolutionary team making a real impact in the EV industry.
- Qualifications: Customer service experience and basic tech skills are a plus.
The predicted salary is between 25000 - 26000 £ per year.
Reports to: Network Manager
Department: Operations
Location: East Kilbride
Who We Are
Connekt EV Charging are one of the UK’s leading Charge Point Operators. We deliver tailored electric vehicle charging solutions to a variety of sites across the country, supporting a growing number of drivers in completing their journeys and promoting increased footfall to venues hosting the installations. We are a revolutionary electric vehicle charging organisation based in the UK. Through our unique offering in the EV charging industry, we have a fantastic opportunity for an ambitious, self-starting individual to join our progressive company at an exciting time of growth. We also know that joining a scaling business is not for everyone, and that’s ok — but at Connekt we move quickly, adapt as we grow, and back people who want to learn fast and make things happen. If that sounds like you, we’d love to hear from you.
We are based in a fantastic, bright, state-of-the-art office in East Kilbride. Our wider team create a positive environment to work in, and you will have the chance to collaborate with like-minded colleagues, working hard to create a sociable and enjoyable working environment.
What You’ll Do
The Network Support Assistant provides network, driver, and operational support across the entire charge point network. This is a primarily desk-based role focused on remote technical support, system administration, and coordination. Working closely with the Network Manager, you will use a variety of systems and tools to help monitor the uptime and performance of our network of charge points. You will have the chance to investigate issues, apply fixes and help maintain a healthy network. You will be a friendly, enthusiastic voice answering calls from drivers asking for support or information on using the charge points. You may also speak with host venues, charger manufacturers, or installation partners, helping to provide best-in-class service. This role offers the opportunity to build technical and operational expertise while contributing to a team that keeps Connekt's charging network running reliably and customer-focused.
Key Responsibilities
- Handle driver support calls and charger host tickets via calls and emails, coordinating any required on-site action with field partners.
- Provide ongoing technical networking and connectivity support to support and maintenance partners.
- Monitor charge point status and connectivity across the network, proactively identifying and investigating faults.
- Liaise with charger manufacturers to escalate and resolve technical faults where necessary.
Installation Support
- Set up and maintain system data in our EV back-office software, including partners, locations, payment terminals, circuits/meters, tariffs, charge points, and user groups.
- Provide technical networking and connectivity support to install partners by telephone and email.
- Remotely diagnose and resolve connectivity and configuration issues during live installs.
Key Skills & Competencies
- Be eager to help others
- Experience in customer service, including inbound and outbound calls.
- Confident using CRM systems (e.g., HubSpot) to log and manage tickets.
- Basic technical understanding of computers, networking, and connectivity.
- Proficient in Microsoft Office.
- Strong communication, organisational, and problem-solving skills.
Desirable
- Experience using HubSpot.
- Background in the EV charging
- A full UK Driving licence
We will provide training and development to enhance your product knowledge and help you succeed.
How to Apply
If you are interested in this position and have the required skills and experience, please send an up-to-date copy of your CV to grahame.critcher@connektcharging.com or hello@connektcharging.com, and we will be in direct contact. You can also call us on 0333 358 0622 to introduce yourself.
Job Type: Full-time
Location: East Kilbride, Scotland
Pay: £25,000 - £26,000
Additional pay: Annual Performance bonus
Benefits:
- Company events
- Company pension
- On-site parking
- Private medical insurance (after 3 months probation)
- 28 days annual leave including public holidays
Network Support Assistant in East Kilbride employer: Connekt Group
Connekt is an exceptional employer, offering a dynamic work environment in the rapidly expanding EV infrastructure sector. With a strong focus on employee growth, we provide ongoing training and clear career progression opportunities, ensuring that our team members can thrive as we scale. Located in Manchester, our office fosters a culture of adaptability and ownership, making it an ideal place for motivated individuals to make a meaningful impact while enjoying competitive benefits and a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Assistant in East Kilbride
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connekt Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connekt Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Network Support Assistant in East Kilbride
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connekt Group:Your cover letter is your chance to shine! Tell us why you want to work at Connekt Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connekt Group!
How to prepare for a job interview at Connekt Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
