Regional Account Manager

Regional Account Manager

Full-Time 43200 - 72000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage partner relationships and support the Account Management team daily.
  • Company: ConnectWise is a leading global software company dedicated to tech solution providers' success.
  • Benefits: Enjoy a hybrid work model, inclusive culture, and opportunities for personal growth.
  • Why this job: Be part of a community-driven company that values your unique contributions and perspectives.
  • Qualifications: Bachelor's degree and 4+ years in account management or related fields required.
  • Other info: Join a diverse team and make a real impact in the tech industry.

The predicted salary is between 43200 - 72000 £ per year.

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Join to apply for the Regional Account Manager role at ConnectWise

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Regional Account Manager –

General Summary:

The Regional Account Manager is responsible for daily management and support of our partners, as well as the preservation of revenue and net new opportunities for the Account Management team. This role works crossfunctionally with internal departments to investigate and resolve complex issues for partners.

Essential Duties and Responsibilities:

  • Provides support to the Account Management team, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May influence others within the Sales team through the explanation of facts, policies, and practices
  • Supports contractual re-writes, Monthly Recurring Revenue (MRR) swaps/reductions, and credits
  • Investigates billing Issues, escalations, and downgrades
  • Serves as subject matter expert
  • Provides timely reporting of KPI’s, escalations, and other key metrics
  • Successfully implements key sales strategies and initiatives
  • Resolves cases in a timely and complete manner
  • Discovers root cause of an issue and implements solutions
  • Acts as the liaison between the Account Management team and Support business units
  • Works cross-functionally to drive outcomes and align with business owners/stakeholders

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work independently on projects and processes with general supervision
  • Practical knowledge of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per partner requirements
  • Organized, detail oriented, and self-motivated
  • Ability to creatively solve problems and think outside of the box
  • Excellent time management and follow through
  • Ability to keep multiple projects on track concurrently
  • Knowledge of SaaS software sales
  • Proven ability to effectively communicate through phone calls and email
  • Experience with Microsoft Office applications
  • Preferred: MSP/SMB knowledge

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor’s degree required in related field or equivalent business experience
  • 4+ years of relevant experience
  • Preferred: Experience with account management and technical capacities

Working Conditions:

  • Hybrid based out of the London office: 15 Appold Street, Moorgate EC2A 2AD
  • 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Sales and Business Development

  • Industries

    Software Development

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Regional Account Manager employer: ConnectWise

ConnectWise is an exceptional employer that fosters a vibrant and inclusive work culture, where every colleague's unique contributions are valued. With a strong focus on employee growth and development, the company offers numerous opportunities for advancement within the dynamic software industry. Located in the heart of London, ConnectWise provides a hybrid working environment that promotes work-life balance while empowering employees to make a meaningful impact in the technology solutions sector.
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Contact Detail:

ConnectWise Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Regional Account Manager

✨Tip Number 1

Familiarise yourself with ConnectWise's products and services. Understanding their software solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.

✨Tip Number 2

Network with current or former employees of ConnectWise on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Regional Account Manager role.

✨Tip Number 3

Prepare to discuss your experience with SaaS sales and account management. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues in previous roles.

✨Tip Number 4

Showcase your problem-solving skills during the interview. Think of scenarios where you've creatively tackled challenges, as this aligns with the role's requirement to investigate and resolve complex partner issues.

We think you need these skills to ace Regional Account Manager

Account Management
Customer Relationship Management (CRM)
Problem-Solving Skills
Attention to Detail
Time Management
Communication Skills
Technical Aptitude
SaaS Knowledge
Cross-Functional Collaboration
Analytical Skills
Project Management
Negotiation Skills
Adaptability
Microsoft Office Proficiency

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in account management and SaaS software sales. Use keywords from the job description to demonstrate that you meet the essential duties and responsibilities.

Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of ConnectWise's mission and values. Explain how your skills and experiences align with the role of Regional Account Manager and how you can contribute to their success.

Highlight Problem-Solving Skills: In your application, provide specific examples of how you've creatively solved problems in previous roles. This is crucial for demonstrating your ability to handle complex issues as mentioned in the job description.

Showcase Communication Skills: Since effective communication is key for this role, include examples of how you've successfully communicated with clients or team members in past positions. This could be through phone calls, emails, or presentations.

How to prepare for a job interview at ConnectWise

✨Understand the Company Culture

Before your interview, take some time to research ConnectWise's culture and values. They value community, innovation, and inclusivity, so be prepared to discuss how your personal values align with theirs.

✨Showcase Your Problem-Solving Skills

As a Regional Account Manager, you'll need to creatively solve problems. Prepare examples from your past experience where you've successfully resolved complex issues or improved processes, as this will demonstrate your capability in this area.

✨Familiarise Yourself with SaaS Sales

Since the role involves knowledge of SaaS software sales, brush up on relevant concepts and trends in the industry. Being able to speak confidently about SaaS will show that you understand the business and can contribute effectively.

✨Prepare for Cross-Functional Collaboration Questions

The job requires working cross-functionally with various departments. Think of instances where you've collaborated with different teams to achieve a common goal, and be ready to share these experiences during the interview.

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