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- Tasks: Support Sales teams by managing licensing processes and resolving inquiries.
- Company: Join ConnectWise, a global leader in software for tech solution providers.
- Benefits: Enjoy a diverse culture, flexible work options, and opportunities for growth.
- Why this job: Make a real impact while collaborating with innovative teams in a supportive environment.
- Qualifications: Basic knowledge of billing, strong communication skills, and a team player attitude required.
- Other info: 0-10% travel may be needed; we value diversity and inclusivity.
The predicted salary is between 28800 - 42000 £ per year.
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
General Summary: The Provisioning Coordinator provides support to the Sales and Post Sales teams. This role is responsible for helping oversee the successful completion of licensing process, assisting with contract review and provisioning licenses to our Partners based on what was purchased on the contract. This role works in partnership with cross-functional teams to complete licensing for partners.
Essential Duties and Responsibilities:
- Provides support to the cross functional teams, with a high attention to detail
- Processes sales contracts and orders keeping accurate records of all licenses and ensuring they are up-to-date
- Processes and manages license applications, renewals, and cancellations
- Resolves any issues or discrepancies related to licensing
- Responds to licensing inquiries and issues
- Conducts account research and analysis
- Helps in maintaining database integrity by following standard processes and procedures for data entry
- Escalates issues to the appropriate points as needed to ensure complete customer satisfaction
- Cross-trains with other team members to help provide relief when a team member is out or when workload sees higher volume than normal
Knowledge, Skills, and/or Abilities Required:
- Ability to perform routine situations and procedures with moderate supervision
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
- Knowledge of general billing and contract terms and procedures
- Ability to work well in an environment with firm deadlines
- Ability to multi-task and easily adapt to procedural changes
- Ability to work both independently and as part of a team
- Ability to deal with delinquent accounts
- Communication skills, both written and verbal, with the ability to diffuse situations
- Knowledge of Microsoft Office programs
Working Conditions: 0-10% travel may be required.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
Provisioning Coordinator employer: ConnectWise
Contact Detail:
ConnectWise Recruiting Team
talentacquisition@connectwise.com
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Coordinator
✨Tip Number 1
Familiarise yourself with ConnectWise's suite of products. Understanding how their software helps partners manage their businesses will give you an edge in interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ConnectWise. Engaging with them on platforms like LinkedIn can provide insights into the company culture and the specifics of the Provisioning Coordinator role.
✨Tip Number 3
Highlight your attention to detail and ability to manage multiple tasks during any conversations or interviews. These skills are crucial for the role, so be ready to share examples from your past experiences.
✨Tip Number 4
Prepare questions that demonstrate your understanding of licensing processes and contract management. This shows your proactive approach and readiness to contribute to the team right away.
We think you need these skills to ace Provisioning Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Provisioning Coordinator. Highlight your relevant experience in managing licensing processes and working with cross-functional teams.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your attention to detail, ability to multi-task, and any experience with billing and contract terms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and ConnectWise as a company. Mention specific examples of how your background makes you a great fit for the team and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete to make a strong impression.
How to prepare for a job interview at ConnectWise
✨Understand the Role
Make sure you have a clear understanding of the Provisioning Coordinator role. Familiarise yourself with the responsibilities, such as processing sales contracts and managing licensing applications. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Teamwork Skills
Since this role requires collaboration with cross-functional teams, be prepared to discuss your experiences working in teams. Highlight specific examples where you built positive relationships and contributed to team success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding discrepancies in licensing or contract issues. Think of past situations where you successfully resolved similar challenges and be ready to share those stories.
✨Demonstrate Attention to Detail
Given the high attention to detail required for this position, prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to maintain database integrity and manage records effectively.
