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- Tasks: Assist partners in diagnosing and resolving software issues through various communication channels.
- Company: Global software provider focused on partner success and support.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in partner success.
- Qualifications: Strong customer service skills, communication skills, and a bachelor's degree with 2 years of experience.
- Other info: Flexible working environment with a focus on collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
A global software provider is seeking a Software Support Specialist II to assist partners in diagnosing and resolving product issues. This role involves providing detailed support through various communication channels, as well as documenting and analyzing findings.
The ideal candidate will have strong customer service and communication skills, a bachelor's degree, and at least 2 years of relevant experience.
This position offers a hybrid work model with the potential for remote work.
Advanced Software Support Specialist - Partner Success in London employer: ConnectWise
Contact Detail:
ConnectWise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Software Support Specialist - Partner Success in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to software support. We should also be ready to share specific examples of how we've resolved issues in the past.
✨Tip Number 3
Show off your communication skills! During interviews, make sure we articulate our thoughts clearly and listen actively. This is key for a role that involves partner success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there!
We think you need these skills to ace Advanced Software Support Specialist - Partner Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of Advanced Software Support Specialist, so don’t hold back on showcasing your customer service and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your experience can help us support our partners effectively. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: Since this role involves diagnosing and resolving product issues, make sure to include examples of how you've tackled similar challenges in the past. We’re looking for candidates who can think critically and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at ConnectWise
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the software products you'll be supporting. Familiarise yourself with common issues and solutions, as well as the features that partners might find challenging. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Software Support Specialist, communication is key. Prepare examples of how you've effectively communicated complex information to non-technical users in the past. Practising clear and concise explanations will demonstrate your ability to assist partners in diagnosing and resolving issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've successfully resolved product issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
