Director, Software Engineering

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

General Summary: The Director of Software Engineering is responsible for leading a team of entry level to experienced professionals focused on software development to deliver the business unit's product according to required specifications. This role supports cross-functional teams to innovate the Software Development Life Cycle (SDLC) for proper estimations, outputs, and architecting scalable solutions.

Essential Duties & Responsibilities:

• Sets goals and objectives for team members for achievement of operational results.
• Typically manages a department or small unit that includes multiple teams - Total ticketing, PSA Foundation.
• Experience and knowledge of AI based (Agentic) development, vision of outcome we can get from the AI development.
• Drive adoption of AI in engineering workflows and product capabilities.
• Identify opportunities to improve productivity using automation and AI.
• Lead modernization initiatives, including API-first and platform-led architecture.
• Define and execute engineering strategy aligned with business goals and platform vision.
• Drive decisions that balance short-term delivery with long-term platform modernization.
• Partner with Product to translate business priorities into executable engineering plans.
• Leads and prioritizes the daily activities of the team.
• Manages, mentors, and coaches to develop a collaborative and dynamic team.
• Own delivery across multiple teams with clear accountability on timelines and outcomes.
• Establish predictable execution through metrics, governance, and operational rigor.
• Manage dependencies across domains and resolve bottlenecks proactively.
• Plans and drives high quality deliverables aligned to the organization's strategy.
• Exhibits a high degree of creativity, latitude, and judgment.
• Writes product requirement documents, implements and tracks development timelines, and negotiates feature sets.
• Maintains a deep understanding of programming and coding fundamentals, architecture, and design in multiple languages.

Knowledge, Skills, and/or Abilities Required:

• Exceptional leadership and customer service skills.
• Ability to address complex problems that often require extensive investigation and analysis.
• Willingness to work in a team environment.
• Strong organizational skills to give the team direction.
• Professional presence suitable for interaction in meetings, in-person or via email.
• Excellent presentation and communication skills.
• Has a deep understanding of coding fundamentals, architecture and design in multiple languages, and technologies.
• Knowledge of a variety of the field's concepts, practices, and procedures.
• Ability to understand complex algorithms.
• Advanced understanding of how a Managed Service Provider (MSP) operates from a business standpoint.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience.
• 12+ years of experience in related field.
• 6+ years of managerial experience.

Working Conditions:

• Remote or Hybrid depending on location to office.
• 10-20% travel is required (regional and international).

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.