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- Tasks: Support Account Management teams and maintain relationships with partners to drive business growth.
- Company: Join ConnectWise, a global leader in software dedicated to empowering technology solution providers.
- Benefits: Enjoy a hybrid work model, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a community-driven company where your unique contributions are valued and celebrated.
- Qualifications: Bachelor’s degree or equivalent experience, plus 2+ years in a relevant role.
- Other info: This role is based in London with minimal travel required.
The predicted salary is between 28800 - 43200 £ per year.
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
The Associate Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners' product service offering and utilization.
Essential Duties and Responsibilities:- Provides support to the Account Management teams, with a high attention to detail.
- Researches, analyzes, and documents findings.
- May influence others within the Sales team through the explanation of facts, policies, and practices.
- Manages and supports a pre-defined list of accounts, catering specifically to growth partners.
- Focuses on outbound, proactive calls to cultivate additional business within the partner base.
- Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell-through approach.
- Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth.
- Uses forecast methodology to accurately manage existing pipeline.
- Ensures NPS/CSAT satisfaction results.
- Ability to work independently on projects and processes with general supervision.
- Practical knowledge of applicable work area.
- Ability to situationally adapt and understand new technology/processes as per product requirements.
- Ability to provide world-class customer service while finding opportunities to position sales of new and additional products and services.
- Ability to effectively manage time and appropriately prioritize workload.
- Organized, detail-oriented, and self-motivated.
- Familiar with MEDDIC/BANT Forecast Methodology.
- Knowledge of Salesforce or other CRM’s.
- Bachelor’s degree in related field or equivalent business experience.
- 2+ years of relevant experience.
- Hybrid - based out of our London office.
- 0-10% travel may be required.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
Associate Account Manager employer: ConnectWise
Contact Detail:
ConnectWise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Familiarise yourself with ConnectWise's products and services. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of ConnectWise on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific expectations for the Associate Account Manager role.
✨Tip Number 3
Prepare to discuss your experience with CRM tools, especially Salesforce. Highlighting your familiarity with these systems can set you apart, as they are crucial for managing accounts effectively in this role.
✨Tip Number 4
Showcase your ability to work cross-functionally. The role requires collaboration with various teams, so be ready to share examples of how you've successfully worked with others to achieve common goals.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Associate Account Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service abilities, account management experience, and familiarity with CRM systems like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Your Soft Skills: In your application, emphasise soft skills such as communication, organisation, and adaptability. These are crucial for the Associate Account Manager role, especially when working cross-functionally and managing partner relationships.
How to prepare for a job interview at ConnectWise
✨Understand the Company Culture
Before your interview, take some time to research ConnectWise's culture and values. They emphasise inclusivity and community, so be prepared to discuss how your own values align with theirs and how you can contribute to their positive environment.
✨Showcase Your Customer Service Skills
As an Associate Account Manager, providing world-class customer service is crucial. Be ready to share specific examples from your past experiences where you successfully managed client relationships or resolved issues, highlighting your proactive approach.
✨Familiarise Yourself with Sales Methodologies
ConnectWise values knowledge of sales methodologies like MEDDIC and BANT. Brush up on these concepts and be prepared to discuss how you have applied them in previous roles or how you would use them to drive success in this position.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company goals. This shows your genuine interest in the position and helps you assess if ConnectWise is the right fit for you.
