Customer Support Representative

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Working at Freudenberg: \”We will wow your world!\” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market — including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio, are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

Benefits

• Company Pension: Save for retirement with the company\’s help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Port Talbot
On-Site
Freudenberg Flow Technologies Ltd.

Customer Support Representative

Responsibilities

• Receive customer RFQ’s. Review the RFQ, reroute/decline, or take forward for quotation.
• Acknowledge the quotation and enter into dialogue with the customer, as required, to establish and meet customer expectations.
• Register the incoming RFQ, assess the commercial implications and assess the technical requirements of the customer.
• RFQ technical assessments include review of project specifications, technical drawings, piping class data sheets or data detailed in e-mails. On a basic level, assessing material grades, pipe size, seal ring data, seal material combinations, coating requirements. Typically verifying MTO combinations for content. If the incoming data is insufficient, issue QHF or pre‑bid clarifications.
• If the technical assessment indicates that the data is sufficient to quote, then the process is started. Alternatively, the technical content is sent to engineering for their review and input or is reviewed with the Proposals Manager.
• Quotation build will require communications with the procurement department establishing material or subcontract process pricing specification achievement.
• Establish and verify manufacturing routing data in order to price.
• Input quotation data into the SAP system, establish margins. Verify generated pricing against historic pricing.

Qualifications

• Have a good understanding of the type of manufacturing processes, materials and procedures involved in the CSS product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
• Capable of understanding technical drawings, data sheets and specification documents.
• Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
• Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
• All-round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
• Self‑motivated, be able to work well under pressure and meet set deadlines.
• Attention to detail; be able to work with figures and calculations accurately.
• Excellent organization and time‑management skills.
• Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
• The customer base is international, and a foreign language is an asset.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Marketing, and Product Management

Industries

• Motor Vehicle Manufacturing

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.