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- Tasks: Support landlords with queries via phone, email, and live chat, providing expert guidance.
- Company: Join a dynamic property team with a focus on customer support.
- Benefits: Flexible working, 25 days holiday, health benefits, and structured training.
- Why this job: Make a real difference in the property sector while developing your skills.
- Qualifications: Confident communicator; previous property experience is a plus but not essential.
- Other info: 4 days WFH, excellent career progression, and potential for permanent role.
The predicted salary is between 30000 - 42000 £ per year.
Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits.
While not essential, previous experience in property or housing would be advantageous.
What you’ll do:
- Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.
- Log and maintain all interactions to ensure information is accurate and up to date.
- Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.
- Signpost landlords to additional resources, third-party services, or training where appropriate.
- Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.
Additional Information:
- 4 days from home per week, with a centrally located office for the remaining day.
- 25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.
- 4 times salary.
- Westfield Health.
- 10-week structured plan to support your development.
- 12-month fixed-term, with a strong likelihood of becoming permanent.
- 37.5 per week between 8.30am – 5.30pm.
Property Specialist – Customer Support (4 Days WFH) in Manchester employer: Connections The Recruitment Specialists Limited
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Specialist – Customer Support (4 Days WFH) in Manchester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with landlords through various channels, role-play common scenarios with a friend or family member to boost your confidence and clarity.
✨Tip Number 3
Prepare questions to ask during interviews. This shows your enthusiasm and helps you gauge if the role is right for you. Think about what you want to know about the training programme and support available.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer.
We think you need these skills to ace Property Specialist – Customer Support (4 Days WFH) in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you’re genuinely excited about supporting landlords and making a difference in their experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. If you've got any background in property or customer support, shout about it! We love seeing how your journey aligns with our mission.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Know Your Stuff
Before the interview, brush up on property management basics and current legislation in the private rental sector. This will not only show your interest but also help you answer questions confidently.
✨Practice Your Communication Skills
Since the role involves a lot of communication with landlords, practice articulating your thoughts clearly. You could do mock interviews with friends or family to get comfortable with different scenarios.
✨Show Your Problem-Solving Skills
Prepare examples of how you've helped others solve problems in the past. Think about situations where you provided clear, solution-focused guidance, as this is key for the Property Specialist role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the training programme. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
