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- Tasks: Support brokers with protection insurance queries and ensure accurate information delivery.
- Company: Join a dynamic team focused on providing top-notch insurance support.
- Benefits: Enjoy remote work, ongoing education, life assurance, and generous holiday options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
- Other info: Flexible working arrangements available; perfect for students balancing studies.
We are seeking a proactive Protection Insurance Helpdesk Advisor (non-sales) to assist brokers and advisers by providing guidance on eligibility criteria and policy suitability. This role requires a customer-focused individual with a strong understanding of protection insurance products, ensuring that brokers receive accurate technical support to help their clients secure the right coverage.
Key Responsibilities:
- Provide inbound support to members, utilising your knowledge of protection products, providers, quoting portals, research tools, underwriting, and both new and existing business processes.
- Ensure advisers receive accurate and timely information while assisting in process improvements that align with business needs.
- Demonstrate up-to-date knowledge of compliance requirements, handle queries efficiently, and maximise sales opportunities while upholding ethical standards.
- Build and maintain strong working relationships with key stakeholders, sharing insights that benefit both members and business objectives.
- Provide coverage and support for team members as needed to achieve shared service goals.
- Take on additional duties as required to meet departmental and organisational objectives.
Key Skills and Competencies:
- Proven background in delivering exceptional customer service and managing client relationships.
- Strong problem-solving skills, along with an investigative and ethical approach to handling client needs and compliance requirements.
- Ability to quickly adapt to new procedures, contribute to a team environment, and proactively suggest improvements that benefit customer outcomes.
- Awareness of operational and regulatory risks, with the ability to identify potential impacts on the business and take steps to mitigate them.
Benefits:
- Ongoing education and certifications, including R05, Cert CII, DipFA, and CeMAP.
- Life Assurance (8 times salary).
- 7% Employer Pension.
- 5 days holiday (+ bank holidays).
- Option to purchase additional holiday days.
- Car leasing scheme.
- Social events and staff development opportunities.
Starting salary: £25,500, increasing to £32,500 (base salary, no commission). Fully remote or 50% office-based options available.
Insurance Helpdesk Advisor (Remote with Study Support) employer: Connections The Recruitment Specialists Limited
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Helpdesk Advisor (Remote with Study Support)
✨Tip Number 1
Familiarise yourself with the latest protection insurance products and providers. This knowledge will not only help you answer queries effectively but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling various client interactions and improve your problem-solving abilities, which are crucial for this role.
✨Tip Number 3
Network with professionals in the insurance industry through platforms like LinkedIn. Building relationships can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Stay informed about compliance requirements and regulatory changes in the insurance sector. Being knowledgeable in this area will set you apart as a candidate who understands the importance of ethical standards in client interactions.
We think you need these skills to ace Insurance Helpdesk Advisor (Remote with Study Support)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of an Insurance Helpdesk Advisor. Familiarise yourself with protection insurance products and the key skills required for the role.
Tailor Your CV: Highlight your customer service experience and any relevant qualifications in your CV. Emphasise your problem-solving skills and ability to manage client relationships, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your commitment to providing exceptional support. Mention specific examples of how you've successfully handled client queries or improved processes in previous roles.
Showcase Continuous Learning: Since the role offers ongoing education and certifications, mention any relevant courses or certifications you have completed. This demonstrates your commitment to professional development and aligns with the company's values.
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Know Your Products
Make sure you have a solid understanding of protection insurance products. Be prepared to discuss different types of policies, eligibility criteria, and how they suit various client needs. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've delivered exceptional service in the past. Highlight your ability to manage client relationships and resolve issues effectively, as this will be crucial for success in the position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges or improved processes. Employers value candidates who can think critically and suggest improvements that benefit both clients and the business.
✨Build Rapport with Interviewers
Establishing a good connection with your interviewers can set you apart. Be personable, engage in conversation, and show genuine interest in the company and its values. This will help you stand out as a proactive and team-oriented candidate.
