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- Tasks: Support brokers with protection insurance queries and ensure accurate information delivery.
- Company: Join a dynamic team focused on providing top-notch insurance support.
- Benefits: Enjoy remote work, ongoing education, life assurance, and generous holiday options.
- Why this job: Make a real impact by helping clients secure the right coverage in a supportive environment.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
- Other info: Opportunities for professional development and a friendly team culture await you.
The predicted salary is between 25500 - 32500 £ per year.
We are seeking a proactive Protection Insurance Helpdesk Advisor (non-sales) to assist brokers and advisers by providing guidance on eligibility criteria and policy suitability. This role requires a customer-focused individual with a strong understanding of protection insurance products, ensuring that brokers receive accurate technical support to help their clients secure the right coverage.
Key Responsibilities:
- Provide inbound support to members, utilising your knowledge of protection products, providers, quoting portals, research tools, underwriting, and both new and existing business processes.
- Ensure advisers receive accurate and timely information while assisting in process improvements that align with business needs.
- Demonstrate up-to-date knowledge of compliance requirements, handle queries efficiently, and maximise sales opportunities while upholding ethical standards.
- Build and maintain strong working relationships with key stakeholders, sharing insights that benefit both members and business objectives.
- Provide coverage and support for team members as needed to achieve shared service goals.
- Take on additional duties as required to meet departmental and organisational objectives.
Key Skills and Competencies:
- Proven background in delivering exceptional customer service and managing client relationships.
- Strong problem-solving skills, along with an investigative and ethical approach to handling client needs and compliance requirements.
- Ability to quickly adapt to new procedures, contribute to a team environment, and proactively suggest improvements that benefit customer outcomes.
- Awareness of operational and regulatory risks, with the ability to identify potential impacts on the business and take steps to mitigate them.
Benefits:
- Ongoing education and certifications, including R05, Cert CII, DipFA, and CeMAP.
- Life Assurance (8 times salary).
- 7% Employer Pension.
- 5 days holiday (+ bank holidays).
- Option to purchase additional holiday days.
- Car leasing scheme.
- Social events and staff development opportunities.
- Starting salary: £25,500, increasing to £32,500 (base salary, no commission).
- Fully remote or 50% office-based options available.
Insurance Helpdesk Advisor (Remote with Study Support) employer: Connections The Recruitment Specialists Limited
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Helpdesk Advisor (Remote with Study Support)
✨Tip Number 1
Familiarise yourself with the latest protection insurance products and providers. This knowledge will not only help you answer queries effectively but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling various client situations, ensuring you can provide exceptional support when it matters most.
✨Tip Number 3
Network with professionals in the insurance industry through platforms like LinkedIn. Building relationships with brokers and advisers can give you insights into their needs and expectations, making you a more attractive candidate.
✨Tip Number 4
Stay informed about compliance requirements and regulatory changes in the insurance sector. Being knowledgeable in this area will set you apart as a candidate who understands the importance of ethical standards in client interactions.
We think you need these skills to ace Insurance Helpdesk Advisor (Remote with Study Support)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Insurance Helpdesk Advisor. Familiarise yourself with protection insurance products and the key skills required for the role.
Tailor Your CV: Highlight your customer service experience and any relevant qualifications in your CV. Emphasise your problem-solving skills and ability to manage client relationships, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your commitment to providing excellent support. Mention specific examples of how you've helped clients in the past and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Know Your Protection Insurance Products
Make sure you have a solid understanding of protection insurance products and their eligibility criteria. Brush up on the different types of policies and providers, as well as any recent changes in regulations that may affect them.
✨Demonstrate Customer Service Skills
Prepare to showcase your customer service experience. Think of examples where you've successfully managed client relationships or resolved issues, as this role heavily relies on providing exceptional support to brokers and advisers.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific client queries or compliance issues. Practice articulating your thought process and approach to problem-solving, highlighting your investigative skills and ethical considerations.
✨Show Your Team Spirit
This role involves collaboration with team members and stakeholders. Be prepared to discuss how you contribute to a team environment and share insights that benefit both clients and the business. Highlight any past experiences where teamwork led to successful outcomes.
