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- Tasks: Manage customer experiences from purchase to post-event feedback in a fast-paced environment.
- Company: Join a dynamic company specialising in VIP tickets and exclusive experiences for top sports and music events.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development in the events industry.
- Why this job: Be part of unforgettable experiences while honing your customer service skills in an exciting setting.
- Qualifications: Previous customer service experience, strong attention to detail, and excellent communication skills required.
- Other info: Ideal for those passionate about sports and music, looking to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a fast-growing and ambitious company specialising in Corporate Hospitality, VIP tickets, and exclusive experiences for top-sports and music events. They work with corporate clients and high-net-worth individuals, delivering seamless and unforgettable experiences at some of the world’s most prestigious events. We\’re recruiting for a Customer Experience Advisor / Order Fulfilment Executive to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional customer service. Key Responsibilities Oversee the customer journey from purchase to post-event feedback, ensuring a seamless experience. Manage the fulfilment process, ensuring tickets and packages are delivered accurately and on time. Communicate professionally with clients via email and phone, providing timely updates and support. Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook. Effectively manage multiple tasks and priorities in a busy, deadline-driven environment. Coordinate with internal teams and external partners to ensure flawless execution of client bookings. Address and resolve customer queries or issues promptly and professionally. Uphold high standards of professionalism and presentation in all client interactions. What We’re Looking For Previous experience in customer service, fulfilment, or administration (ideally within hospitality, events, or a similar industry). Strong attention to detail and excellent organisational skills. A professional and proactive attitude, with a genuine passion for delivering exceptional service. Ability to work efficiently under pressure in a fast-moving environment. Strong written and verbal communication skills in English. Confident using Microsoft Excel, Word, and Outlook. Well-presented and professional, reflecting the high standards of the company. If this sounds like the right role for you, apply today
Customer Experience Advisor Music & Sports VIP employer: Connections The Recruitment Specialists Limited
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor Music & Sports VIP
✨Tip Number 1
Familiarise yourself with the latest trends in corporate hospitality and VIP experiences. Understanding what makes an event memorable can help you stand out during interviews, as you'll be able to discuss how you can enhance customer experiences.
✨Tip Number 2
Network with professionals in the events and hospitality industry. Attend relevant events or join online forums to connect with people who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Prepare to demonstrate your organisational skills by sharing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will show that you can handle the demands of the role effectively.
✨Tip Number 4
Practice your communication skills, especially in a professional context. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with clients and colleagues alike.
We think you need these skills to ace Customer Experience Advisor Music & Sports VIP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, fulfilment, or administration. Emphasise any roles where you managed client interactions or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your attention to detail and ability to manage multiple tasks.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Excel, Word, and Outlook. Provide examples of how you've used these tools to enhance customer experiences or streamline processes.
Showcase Your Communication Skills: Since the role involves professional communication with clients, ensure your application reflects strong written skills. Use clear and concise language, and consider including a brief example of a successful client interaction you've had in the past.
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've delivered exceptional service in previous roles. Highlight any experiences where you went above and beyond to meet a client's needs.
✨Demonstrate Attention to Detail
Given the importance of accuracy in ticket fulfilment, discuss instances where your attention to detail made a significant difference. This could include managing complex bookings or ensuring all client requests were met precisely.
✨Communicate Clearly and Professionally
Practice your communication skills before the interview. Be ready to articulate your thoughts clearly and professionally, as this role requires regular interaction with clients via email and phone. Consider preparing answers to common questions in a concise manner.
✨Prepare for Fast-Paced Scenarios
The company thrives in a fast-moving environment, so be ready to discuss how you handle pressure and manage multiple tasks. Share examples of how you've successfully prioritised work in busy situations, demonstrating your ability to stay organised and efficient.
