At a Glance
- Tasks: Support patients through their journey, from consultation to treatment, with compassion and professionalism.
- Company: Join a well-established clinic dedicated to patient care and support.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to engage in events and promote the clinic.
- Why this job: Make a real difference in patients' lives during their IVF journey.
- Qualifications: Empathy, strong communication skills, and experience in customer service or patient-facing roles.
The predicted salary is between 27000 - 27000 € per year.
Patient Coordinator required for our expanding well established client who is seeking a professional, compassionate, and enthusiastic individual to join our New Patient Team. As a New Patient Coordinator, you will play a vital role in assisting patients throughout the patient journey. You will offer support and guidance, from initial consultation through to treatment. You will be the first point of contact for any new patients who are looking to start treatment at the clinic.
Key Responsibilities:
- Patient Relationships: Have the ability to build outstanding rapport with patients. You will play a pivotal role in building trust and aiding decision making as patients embark on their journey. You will be required to provide the support needed whilst maintaining a professional and caring attitude at all times. You must be able to demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
- Patient Communication: Skilled at managing high volumes of incoming enquiries via multiple channels. Give timely, professional, and courteous responses to phone calls and emails. You will be expected to provide accurate information to patients regarding services, prices, procedures and general enquiries.
- Team Collaboration: Facilitate communication between administrative and clinical teams to ensure a seamless patient experience. Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to our services and processes.
- Patient Information: Collect and verify patient information, manage data according to internal regulations and GDPR, ensuring confidentiality is always maintained.
- Monitor Competitor Activity: Diligently keep abreast of competitor activities to stay informed and be active in increasing Manchester Fertility’s market position.
- Events: Proactively engage in promoting Manchester Fertility at conferences and events, demonstrating ease and confidence in public speaking or camera interactions to effectively advocate for the clinic.
Required Attributes/Skills/Experience:
We are looking for someone who is exceptionally empathetic with a passion for patient service. To have a proven track record of understanding a patient’s perspective with some interest in IVF would be a real advantage. We ask that you are confident in helping patients throughout their journey with us and that you are comfortable liaising with patients both face to face and over the telephone.
If you have excellent communication skills with an ability to build a rapport with your patients from day one, can confidently multi-task and are self-motivated, then you are the ideal person to help our patients. Compassion, tenacity, and resilience are key requirements for this role as patients will turn to you for support and guidance during what is a very exciting, but emotive and potentially difficult, time for them.
In addition to the above, it is essential that you are highly experienced in working with IT and IT systems, have first class organisational skills, the ability to prioritise your own workload and possess a positive ‘can do’ attitude. It is preferred that you have a background in sales experience and have previously worked towards KPIs and meeting targets.
Teamwork and quality are vital aspects in the success of our team. All members of staff are expected to:
- Maintain quality systems and procedures.
- Manage data in accordance with internal and GDPR regulations.
- Take an active part in regular team meetings and be involved in the general development of the Company, ensuring effective communication.
- Promote the activities of the Company by involvement in marketing, and events when necessary.
- Display personal standards that portray and maintain the clinics image.
- Maintain effective partnerships at all working levels.
- Present in a calm and professional manner at all times.
- Be flexible and adaptable to meet the changing needs of the business.
- Act in the best interest of the clinic and its patients at all times.
Education and Experience:
Experience in a similar environment/customer/patient facing role is desirable. Maths and English GCSE. Knowledge of IVF is desirable. Previous experience of patient case management is desirable.
Patient Advisor in Cheadle employer: Connections The Recruitment Specialists Limited
At Manchester Fertility, we pride ourselves on being an exceptional employer that values compassion and professionalism in our team. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth while making a meaningful impact in patients' lives. Located in the heart of Manchester, we offer a dynamic environment where your contributions are recognised and celebrated, ensuring you feel valued as part of our dedicated New Patient Team.
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Cheadle
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, being able to convey empathy and understanding is key. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Patient Advisor in Cheadle
Some tips for your application 🫡
Show Your Compassion:When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with patients and support them through their journey, so share any relevant experiences that showcase your caring attitude.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is professional yet friendly. This will reflect the way you’ll interact with our patients!
Demonstrate Team Spirit:Mention any past experiences where you collaborated with a team. We value teamwork at StudySmarter, so showing us how you contribute positively in a group setting will definitely catch our eye.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Know Your Patient Journey
Familiarise yourself with the entire patient journey, from initial consultation to treatment. Understanding this process will help you demonstrate your ability to support patients effectively and show that you genuinely care about their experience.
✨Showcase Your Empathy
Prepare examples of how you've built rapport with patients in previous roles. Highlight situations where your compassion made a difference, as this role requires a deep understanding of patients' emotional needs.
✨Master Communication Skills
Practice responding to common patient queries, both over the phone and via email. Being articulate and professional in your responses will showcase your communication skills, which are crucial for this position.
✨Be Team-Oriented
Think of ways you can contribute to team meetings and collaboration. Prepare ideas on improving patient experiences or streamlining processes, as showing initiative in teamwork will impress your interviewers.
