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- Tasks: Lead and manage Telecom billing operations, ensuring accuracy and efficiency.
- Company: Join a leading communications company known for exceptional service and innovative solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values innovation and customer satisfaction.
- Qualifications: Previous telecom/billing experience is essential; strong leadership and communication skills required.
- Other info: Work hours are Monday to Friday, 9:30 AM to 6:00 PM.
Billing Manager -Telecoms PREVIOUS TELECOMS/BILLING EXPERIENCE ESSENTIAL FOR ALL APPLICANTS Hours: Monday – Friday 9:30 AM – 6:00 PM A leading name in the communications industry, committed to delivering exceptional service and innovative solutions, are looking for a highly skilled and driven Billing Manager to join our dynamic team. As the Billing Manager, you will be responsible for managing all aspects of our Telecom and Mobile Billing Operations, ensuring accuracy, efficiency, and adherence to industry standards. Leading our exceptional Billing Team, you will manage daily Billing Operations and Support to maintain excellence in service delivery. Key Responsibilities 1. Billing Operations Management: • Oversee the end-to-end Telecom billing process using aBillity billing platform. • Ensure timely and accurate generation of invoices for all Telecom services. • Maintain data in billing system to suit the business needs. • Monitor customer usage and alerting procedures. • Manage CDR imports for all billing suppliers. 2. Data Analysis and Reporting: • Analyse billing data to identify trends, discrepancies, and opportunities for improvement and provide recommendations based on this. • Generate other regular and ad-hoc reports for management and stakeholders. • Prepare monthly reports and challenge current reporting methodology to improve quality. • Produce dealer and staff commissions reports. • Identify opportunities to improve data accessibility for streamlined company-wide data access. 3. Customer Support: • Address and resolve customer billing inquiries and disputes in a timely manner. • Collaborate with the various sales and support teams to ensure a seamless billing experience for clients. • Maintain high levels of customer satisfaction through effective communication and problem solving. • Liaise with Credit Control to address any outstanding issues to secure timely payments. 4. Compliance and Audit: • Ensure compliance with industry regulations and company policies. • Implement and maintain billing controls to prevent errors and fraud. • Overlook procedures of best practices and standards. • Review existing processes and internal reports to standardise, simplify and automate. 5. Team Leadership: • Lead and mentor a team of billing specialists. • Provide training and support to team members on the billing platform and billing processes. • Foster a collaborative and high-performance team environment. • Carry out on the job training and performance reviews. • Collaborate with the Finance and Credit Control teams to streamline the invoice and collection process. • Encourage teamwork across departments to address shared challenges and enhance overall productivity and a unified approach to company goals. Required Skills and Abilities: • Previous experience within a similar role in the Telecom industry. • Great leadership and organizational skills – seeking continual efficiencies. • Confident and innovative, but calm under pressure. • Excellent written and verbal communication skills. • Knowledge of aBillity billing system would be desirable
Billing Manager - Telecoms employer: Connections The Recruitment Specialists Limited
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Manager - Telecoms
✨Tip Number 1
Make sure to highlight your previous telecoms and billing experience during any networking opportunities. Connect with professionals in the industry on platforms like LinkedIn and engage in discussions about billing operations to showcase your expertise.
✨Tip Number 2
Familiarize yourself with the aBillity billing platform, as knowledge of this system is desirable for the role. Consider taking online courses or tutorials to get a better understanding of its functionalities and how it can optimize billing processes.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Prepare anecdotes that illustrate your ability to mentor and foster a collaborative environment, which is crucial for this position.
✨Tip Number 4
Stay updated on industry regulations and best practices related to telecom billing. This knowledge will not only help you in interviews but also show your commitment to compliance and excellence in service delivery.
We think you need these skills to ace Billing Manager - Telecoms
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous telecoms and billing experience in your CV and cover letter. Use specific examples that demonstrate your expertise in managing billing operations and any relevant systems you've worked with, such as aBillity.
Showcase Leadership Skills: Since the role requires team leadership, include instances where you have successfully led a team or mentored colleagues. Highlight your ability to foster a collaborative environment and improve team performance.
Demonstrate Analytical Abilities: In your application, mention your experience with data analysis and reporting. Provide examples of how you've identified trends or discrepancies in billing data and the impact of your recommendations on business processes.
Tailor Your Communication Style: Given the importance of customer support in this role, illustrate your communication skills by detailing how you've effectively resolved customer inquiries or disputes in the past. This will show your ability to maintain high levels of customer satisfaction.
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Showcase Your Telecom Experience
Make sure to highlight your previous telecom and billing experience during the interview. Be prepared to discuss specific projects or challenges you've faced in past roles, especially those that relate to managing billing operations.
✨Demonstrate Data Analysis Skills
Since data analysis is a key responsibility, come ready to discuss how you've used data to identify trends or discrepancies in billing. Share examples of reports you've generated and how they led to improvements in processes or customer satisfaction.
✨Emphasize Customer Support Abilities
Customer support is crucial for this role. Prepare to talk about how you've handled billing inquiries or disputes in the past. Highlight your communication skills and any strategies you've used to maintain high levels of customer satisfaction.
✨Leadership and Team Management
As a Billing Manager, you'll be leading a team. Discuss your leadership style and provide examples of how you've mentored or trained team members. Talk about how you foster collaboration and address challenges within a team setting.
