At a Glance
- Tasks: Manage customer orders, respond to queries, and support the sales team.
- Company: Growing Manchester-based supplier in printing and labelling solutions.
- Benefits: Competitive salary, 24 days holiday, and a friendly team environment.
- Other info: Enjoy a varied role with opportunities for growth and development.
- Why this job: Join a dynamic team and gain diverse experience across various functions.
- Qualifications: Experience in customer service or sales administration; strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
We're supporting an established Manchester business as they look to add a Customer Service & Sales Support Administrator to their team. This is a varied office-based position combining customer service, sales support and administration. You'll be responsible for looking after customer requirements from initial enquiry through to delivery, whilst also supporting the wider sales team with day-to-day administration.
The Opportunity
- Managing customer orders from receipt through to completion
- Responding to customer queries and providing updates on orders and deliveries
- Preparing and processing invoices
- Coordinating deliveries, courier bookings and pallet movements
- Working with suppliers to arrange stock and product requirements
- Maintaining accurate customer and order information
- Assisting with stock management and purchasing activities
- Supporting the sales team with general administration
- Helping to ensure customers receive a smooth and efficient service
What We're Looking For
We're looking for someone who enjoys a varied role and is comfortable dealing with customers, suppliers and internal teams. Your background could be in Customer Service, Sales Support, Order Management, Sales Administration, Office Administration or a similar environment. You'll ideally have:
- Experience using Sage 50 or Sage 200
- Previous experience working with customer orders or sales administration
- Strong written and verbal communication skills
- Excellent attention to detail
- Good working knowledge of Microsoft Office, including Excel, Word and Outlook
- The ability to prioritise tasks and manage deadlines
- A proactive and dependable approach
- A friendly and professional manner when dealing with customers
About the Business
The company is a growing Manchester-based supplier specialising in printing, labelling and data capture solutions. They work with customers across a range of industries including logistics, manufacturing, healthcare and retail, supplying everything from printers and scanners through to labelling equipment and associated products. You'll be joining a close-knit team where there's plenty of variety to the role. It's a good opportunity for someone who enjoys being involved across different areas rather than being restricted to one particular function.
Package
Salary: £30,000 - £32,000
Hours: Monday to Friday, 9am-5pm
Holiday: 24 days plus bank holidays
Sales Administrator in Manchester employer: Connections The Recruitment Specialists Careers
Join a dynamic SME where your role as an Accounts Assistant will be anything but monotonous. With a supportive work culture that values initiative and problem-solving, you'll have the chance to grow your skills across various finance functions while enjoying a collaborative environment. This position offers unique opportunities for personal development and the satisfaction of contributing to a fast-paced business that thrives on teamwork and innovation.
Contact Details:
Connections The Recruitment Specialists Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connections The Recruitment Specialists Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connections The Recruitment Specialists Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connections The Recruitment Specialists Careers:Your cover letter is your chance to shine! Tell us why you want to work at Connections The Recruitment Specialists Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connections The Recruitment Specialists Careers!
How to prepare for a job interview at Connections The Recruitment Specialists Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
