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- Tasks: Manage customer complaints and ensure high satisfaction levels.
- Company: Join a dynamic team in a busy office environment.
- Benefits: Competitive salary of £26,000 and a supportive work culture.
- Why this job: Make a real difference by resolving customer issues and improving services.
- Qualifications: Friendly, confident, and excellent communication skills required.
- Other info: Full-time role with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 26000 - 36400 £ per year.
We’re looking for a motivated and customer-focused Customer Service Advisor to join our busy office team. In this permanent role, you’ll manage customer complaints as part of a wider customer service remit, ensuring issues are resolved efficiently and professionally while maintaining high levels of satisfaction.
Key Responsibilities:
- Manage inbound complaints from customers, providing clear, professional and timely communication.
- Investigate complaints and liaise with internal teams to reach appropriate resolutions.
- Maintain accurate records of complaints and actions taken, ensuring compliance with company processes.
- Identify trends and recurring issues to support continuous process improvements.
- Deliver a high standard of customer service, remaining calm and professional in challenging situations.
- Support wider customer service activities as required, contributing to team goals and performance.
Person Specification:
- Friendly, confident and customer-focused approach.
- Excellent communication and problem-solving skills.
- Ability to work Monday to Friday, 9am–5pm, in an office-based environment.
- Calm and professional under pressure, particularly when handling challenging complaints.
- Strong organisational skills and attention to detail.
Location: Stretford | Salary: £26,000 | Hours: Monday to Friday, 9am–5pm | Permanent, full-time
Customer Service Advisor in Trafford employer: Connections Recruitment
Contact Detail:
Connections Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Trafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer complaints, it’s crucial to demonstrate your ability to communicate clearly and professionally. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your interview to highlight your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Trafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role of a Customer Service Advisor, so don’t hold back on showcasing your problem-solving abilities!
Show Off Your Communication Skills: Since communication is key in this role, use clear and professional language throughout your application. We’re looking for friendly and confident candidates, so let your personality shine through while keeping it professional.
Highlight Your Organisational Skills: Mention any experience you have with managing complaints or maintaining records. We love candidates who can demonstrate strong organisational skills and attention to detail, as these are crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Connections Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer complaints and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past situations. Think about times when you resolved conflicts or explained complex information clearly. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or improved processes. Highlight your ability to stay calm under pressure, especially when dealing with difficult customers. This will reassure the interviewer that you can maintain professionalism in challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how they measure customer satisfaction, or what the biggest challenges are in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
