At a Glance
- Tasks: Support patients through their journey, from consultation to treatment, with compassion and professionalism.
- Company: Join a well-established clinic dedicated to patient care and support.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on continuous improvement and patient satisfaction.
- Why this job: Make a real difference in patients' lives during their most important moments.
- Qualifications: Empathy, excellent communication skills, and experience in customer service or patient-facing roles.
The predicted salary is between 30000 - 40000 € per year.
Patient Coordinator required for our expanding well-established client seeking a professional, compassionate, and enthusiastic individual to join our New Patient Team. As a New Patient Coordinator, you will play a vital role in assisting patients throughout the patient journey. You will offer support and guidance, from initial consultation through to treatment. You will be the first point of contact for any new patients who are looking to start treatment at the clinic.
Key Responsibilities
- Patient Relationships: Have the ability to build outstanding rapport with patients. You will play a pivotal role in building trust and aiding decision making as patients embark on their journey. You will be required to provide the support needed whilst maintaining a professional and caring attitude at all times. You must be able to demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
- Patient Communication: Skilled at managing high volumes of incoming enquiries via multiple channels. Give timely, professional, and courteous responses to phone calls and emails. You will be expected to provide accurate information to patients regarding services, prices, procedures and general enquiries.
- Team Collaboration: Facilitate communication between administrative and clinical teams to ensure a seamless patient experience. Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to our services and processes.
- Patient Information: Collect and verify patient information, manage data according to internal regulations and GDPR, ensuring confidentiality is always maintained.
- Monitor Competitor Activity: Diligently keep abreast of competitor activities to stay informed and be active in increasing Manchester Fertility’s market position.
- Events: Proactively engage in promoting Manchester Fertility at conferences and events, demonstrating ease and confidence in public speaking or camera interactions to effectively advocate for the clinic.
Required Attributes/Skills/Experience
We are looking for someone who is exceptionally empathetic with a passion for patient service. To have a proven track record of understanding a patient’s perspective with some interest in IVF would be a real advantage. We ask that you are confident in helping patients throughout their journey with us and that you are comfortable liaising with patients both face to face and over the telephone. If you have excellent communication skills with an ability to build a rapport with your patients from day one, can confidently multi-task and are self-motivated, then you are the ideal person to help our patients. Compassion, tenacity, and resilience are key requirements for this role as patients will turn to you for support and guidance during what is a very exciting, but emotive and potentially difficult, time for them.
In addition to the above, it is essential that you are highly experienced in working with IT and IT systems, have first-class organisational skills, the ability to prioritise your own workload and possess a positive ‘can do’ attitude. It is preferred that you have a background in sales experience and have previously worked towards KPIs and meeting targets. Teamwork and quality are vital aspects in the success of our team.
All members of staff are expected to:
- Maintain quality systems and procedures.
- Manage data in accordance with internal and GDPR regulations.
- Take an active part in regular team meetings and be involved in the general development of the Company, ensuring effective communication.
- Promote the activities of the Company by involvement in marketing, and events when necessary.
- Display personal standards that portray and maintain the clinic’s image.
- Maintain effective partnerships at all working levels.
- Present in a calm and professional manner at all times.
- Be flexible and adaptable to meet the changing needs of the business.
- Act in the best interest of the clinic and its patients at all times.
Education and Experience
Experience in a similar environment/customer/patient facing role is desirable. Maths and English GCSE. Knowledge of IVF is desirable. Previous experience of patient case management is desirable.
Patient Advisor employer: Connections Recruitment
Join Manchester Fertility as a Patient Advisor and become an integral part of a compassionate team dedicated to guiding patients through their fertility journey. Our supportive work culture fosters professional growth, offering opportunities for continuous improvement and collaboration within a dynamic environment. Located in the heart of Manchester, we provide a unique chance to make a meaningful impact while enjoying a fulfilling career in a well-established clinic that values empathy and patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Get to know the clinic inside out! Familiarise yourself with their services, values, and patient journey. This way, when you chat with them, you can show genuine interest and understanding of what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, being able to convey information clearly and compassionately is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Attend events or conferences related to the clinic's field. Not only will you learn more, but you might also meet people who can give you insider tips or even refer you for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team. Don’t forget to follow up after applying!
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Your Compassion:When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with patients and support them through their journey, so share any relevant experiences that showcase your caring attitude.
Be Clear and Professional:Since you'll be handling patient communications, it's crucial to demonstrate your ability to communicate clearly in your application. Use professional language, but don’t forget to let your personality shine through – we love a bit of enthusiasm!
Highlight Teamwork Skills:We value collaboration, so mention any experiences where you've worked as part of a team. Whether it’s in previous jobs or during events, show us how you contribute positively to group dynamics and help achieve common goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Connections Recruitment
✨Know Your Patient Journey
Familiarise yourself with the entire patient journey, from initial consultation to treatment. Understanding this process will help you answer questions confidently and demonstrate your commitment to providing exceptional patient care.
✨Showcase Your Empathy
Prepare examples that highlight your ability to connect with patients on an emotional level. Share stories where you've successfully supported someone through a challenging time, as this role requires compassion and understanding.
✨Master Communication Skills
Practice responding to common patient enquiries, both over the phone and via email. Being articulate and professional in your communication will be key, so consider role-playing with a friend to refine your responses.
✨Demonstrate Team Spirit
Be ready to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where you contributed to team meetings or shared innovative ideas, as teamwork is crucial for success in this position.
