At a Glance
- Tasks: Support patients through their medical journey, from consultation to treatment.
- Company: Join a compassionate team at Manchester Fertility, dedicated to patient care.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Be part of a dynamic team that values collaboration and innovation.
- Why this job: Make a real difference in patients' lives during their most important moments.
- Qualifications: Empathy, excellent communication skills, and a passion for patient service are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a professional, compassionate, and enthusiastic individual to join our clients New Patient Team. As a New Patient Coordinator, you will play a vital role in assisting patients throughout their medical journey. You will offer support and guidance, from initial consultation through to treatment. You will be the first point of contact for any new patients who are looking to start treatment.
Key Responsibilities
- Patient Relationships: Have the ability to build outstanding rapport with patients. You will play a pivotal role in building trust and aiding decision making as patients embark on their journey. You will be required to provide the support needed whilst maintaining a professional and caring attitude at all times. You must be able to demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
- Patient Communication: Skilled at managing high volumes of incoming enquiries via multiple channels. Give timely, professional, and courteous responses to phone calls and emails. You will be expected to provide accurate information to patients regarding services, prices, procedures and general enquiries.
- Team Collaboration: Facilitate communication between administrative and clinical teams to ensure a seamless patient experience. Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to our services and processes.
- Patient Information: Collect and verify patient information, manage data according to internal regulations and GDPR, ensuring confidentiality is always maintained.
- Monitor Competitor Activity: Diligently keep abreast of competitor activities to stay informed and be active in increasing Manchester Fertility’s market position.
- Events: Proactively engage in promoting the clinic at conferences and events, demonstrating ease and confidence in public speaking or camera interactions to effectively advocate for the clinic.
Required Attributes / Skills / Experience
We are looking for someone who is exceptionally empathetic with a passion for patient service. To have a proven track record of understanding a patient’s perspective. We ask that you are confident in helping patients throughout their journey with us and that you are comfortable liaising with patients both face to face and over the telephone. If you have excellent communication skills with an ability to build a rapport with your patients from day one, can confidently multi-task and are self‑motivated, then you are the ideal person to help our patients. Compassion, tenacity, and resilience are key requirements for this role as patients will turn to you for support and guidance during what is a very exciting, but emotive and potentially difficult, time for them. In addition to the above, it is essential that you are highly experienced in working with IT and IT systems, have first‑class organisational skills, the ability to prioritise your own workload and possess a positive ‘can do’ attitude. It is preferred that you have a background in sales experience and have previously worked towards KPIs and meeting targets.
Teamwork and Quality Expectations
Teamwork and quality are vital aspects in the success of our team. All members of staff are expected to:
- Maintain quality systems and procedures.
- Manage data in accordance with internal and GDPR regulations.
- Take an active part in regular team meetings and be involved in the general development of the Company, ensuring effective communication.
- Promote the activities of the Company by involvement in marketing, and events when necessary.
- Display personal standards that portray and maintain Manchester Fertility’s profile and image.
- Maintain effective partnerships at all working levels.
- Present in a calm and professional manner at all times.
- Be flexible and adaptable to meet the changing needs of the business.
- Act in the best interest of Manchester Fertility and its patients at all times.
Education and Experience
Experience in a similar environment/customer/patient facing role is desirable. Maths and English GCSE. Knowledge of IVF is desirable. Previous experience of patient case management is desirable.
New Patient Co-ordinator employer: Connections Recruitment
At Manchester Fertility, we pride ourselves on being an exceptional employer that values compassion and teamwork. Our supportive work culture fosters personal and professional growth, providing employees with opportunities to enhance their skills while making a meaningful impact in patients' lives. Located in the heart of Manchester, we offer a dynamic environment where innovation is encouraged, and every team member plays a crucial role in delivering outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land New Patient Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, it's crucial to demonstrate your ability to build rapport. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've supported others in challenging situations. This will highlight your compassionate nature and reassure them that you're the right fit for their patients.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This small gesture can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace New Patient Co-ordinator
Some tips for your application 🫡
Show Your Compassion:When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with patients and support them through their journey. Share any relevant experiences that showcase your ability to build trust and rapport.
Be Clear and Professional:Since you'll be handling a lot of patient communication, it's crucial to demonstrate your communication skills in your application. Use clear language and maintain a professional tone while still being friendly. This will show us that you can handle enquiries effectively.
Highlight Teamwork Skills:We value collaboration, so don’t forget to mention your experience working in teams. Talk about how you've contributed to team success in the past and how you can bring innovative ideas to our New Patient Team. We love a proactive attitude!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Manchester Fertility!
How to prepare for a job interview at Connections Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a New Patient Coordinator. Familiarise yourself with the key tasks like building rapport with patients and managing enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Since compassion is crucial in this role, prepare examples from your past experiences where you've successfully supported someone through a challenging situation. Highlight how you built trust and provided guidance, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
As you'll be handling high volumes of patient enquiries, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios with a friend to ensure you're comfortable responding to questions about services and procedures.
✨Be Ready to Discuss Teamwork
Collaboration is key in this position, so think of instances where you've worked effectively within a team. Be prepared to share how you contributed to team meetings or helped improve processes, as this will show your commitment to teamwork and quality.
