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- Tasks: Support landlords with queries via phone, email, and live chat, providing expert guidance.
- Company: Join a dynamic property team focused on customer support and satisfaction.
- Benefits: Flexible working, 25 days holiday, health benefits, and a structured training programme.
- Why this job: Make a real difference in the property sector while developing your skills.
- Qualifications: Confident communicator; previous property experience is a plus but not essential.
- Other info: 4 days WFH, with great career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits. While not essential, previous experience in property or housing would be advantageous.
What you’ll do:
- Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.
- Log and maintain all interactions to ensure information is accurate and up to date.
- Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.
- Signpost landlords to additional resources, third-party services, or training where appropriate.
- Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.
Additional Information:
- 4 days from home per week, with a centrally located office for the remaining day.
- 25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.
- 4 times salary.
- Westfield Health.
- 10-week structured plan to support your development.
- 12-month fixed-term, with a strong likelihood of becoming permanent.
- 37.5 hours per week between 8.30 am – 5.30 pm.
Property Specialist – Customer Support (4 Days WFH) in Manchester employer: Connections Recruitment
Contact Detail:
Connections Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Specialist – Customer Support (4 Days WFH) in Manchester
✨Tip Number 1
Get to know the company! Research StudySmarter and understand our values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with landlords through various channels, role-play different scenarios with a friend or family member. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Prepare questions to ask during your interview! This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding the training programme and support for your development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Property Specialist – Customer Support (4 Days WFH) in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you’re genuinely excited about supporting landlords and making a difference in the property sector.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills you have. If you've worked in property or customer support before, mention it! We love seeing how your background fits with what we do.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connections Recruitment
✨Know Your Stuff
Make sure you brush up on property management basics and current legislation in the private rental sector. Being able to discuss these topics confidently will show that you're serious about the role and can provide the expert support landlords need.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with landlords, practice your communication skills. Try role-playing common scenarios with a friend or family member to get comfortable with providing clear and solution-focused guidance.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) mentioned in the job description, like call response times and customer satisfaction scores. Be ready to discuss how you would meet these targets and share any relevant experiences from previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture and values align with yours. Think about what support and resources you might need to excel in this position.
