Sales Support Coordinator in Lee-on-the-Solent

Company Description

Connection Technologies Ltd helps UK businesses keep their teams working without interruption from connectivity or system failures. The company starts by understanding how each team operates, where staff are based, and what happens when technology breaks down. From there, it combines mobile, broadband, VoIP, and IT services into solutions built around the client's actual operations. Connection Technologies Ltd works directly with major network providers, including EE, Vodafone, O2, and Three, to design connectivity that performs reliably at customer locations, not just on paper. Clients get support from people who understand their business, so teams can stay focused on their work rather than chasing providers when something goes wrong. The company's approach centers on straightforward, practical advice, recommending connectivity options that actually fit each organisation's needs rather than pushing a one-size-fits-all package.

Role Purpose

The Sales Support Coordinator plays a key role in supporting the sales function by ensuring efficient processing of opportunities, maintaining accurate data, and enabling the sales team to focus on revenue generation. This role acts as a central point of coordination between sales, operations, and service teams to deliver a seamless customer experience.

Key Responsibilities

• Conduct credit checks for new and existing customers, ensuring timely and accurate processing to support sales progression.
• Compile and process customer contracts, ensuring all documentation is complete, compliant, and aligned with agreed terms.
• Coordinate the connection of new services and upgrades, ensuring a seamless and efficient setup for customers.
• Manage the porting of existing customers to new networks, overseeing the process end-to-end to minimise disruption.
• Maintain and update the internal CRM system with accurate and up-to-date information, ensuring all orders and customer records are correctly logged.
• Work closely with sales teams to ensure deals are structured correctly and can be successfully processed and delivered.
• Support the sales team with credit check outcomes, providing clear updates and guidance where required.
• Liaise with internal departments and external providers to ensure connections are completed accurately, on time, and without delays.
• Monitor and track orders through to completion, proactively resolving any issues that may impact delivery or customer experience.
• Contribute to a smooth and efficient sales-to-delivery process, ensuring a high standard of customer service throughout.

Summary

This role is critical in ensuring that all sales opportunities are accurately processed and delivered, providing a seamless experience for both the sales team and the customer.

Key Skills & Experience

• Previous experience in a sales support, coordination, or administrative role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Experience using CRM systems.
• Ability to work collaboratively across teams.
• Proactive and solution-focused mindset.