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- Tasks: Create a safe and welcoming environment for residents and visitors at Ray House.
- Company: Connection Support, a top charity dedicated to reducing homelessness.
- Benefits: 30 days annual leave, health benefits, childcare discounts, and more.
- Other info: Join a diverse team committed to equality and personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and conflict resolution skills.
The predicted salary is between 27418 - 28541 £ per year.
We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply. If you’re not sure a role is right for you, or feel there may be barriers to applying, please get in touch, we’d love to have a conversation with you.
Are you passionate about making a difference in reducing homelessness? Whether due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way. Does this sound like something you want to be a part of?
We are currently recruiting a concierge to join our brand new Service in Northampton.
About The Service
Ray House provides accommodation, support and advice to adults experiencing homelessness with a history of rough sleeping. The service helps individuals build stability, improve wellbeing and move towards independent living through accommodation-based support and access to specialist services.
The impact you will have
You will play a vital role in creating a safe, welcoming and well-managed environment for residents, visitors and staff. As the first point of contact within the service, you will help ensure individuals feel supported, respected and able to access the right assistance when needed. Through effective front-of-house support, strong professional relationships and a proactive approach to health and safety, you will contribute to the smooth day‑to‑day running of the service. Your work will help maintain a secure and supportive environment, promote resident wellbeing, and ensure the service operates to a high standard.
Contract Details
- Contract: Permanent
- Salary: £27,418 - £28,541 per annum, pro rata, dependent on experience.
- Hours: Part time 25 hours per week
- Shift times are currently being finalized and will be confirmed at interview. Typical shifts may include: Week 1: 10.00am - 15.00pm, Week 2: 15.00pm - 20.00pm, Monday - Friday
Closing Date: Friday 8 May 2026 at 12:00pm
Interview Dates: Between Wednesday 13 May and Monday 18 May 2026
About You
You will be approachable, reliable and confident in working within a busy, people‑focused environment. With a calm and professional manner, you will be able to build positive relationships, manage challenging situations and contribute to creating a safe and welcoming service for residents and visitors.
You will have:
- Experience of working in a front‑of‑house, concierge, security or customer‑facing role.
- Experience of managing challenging situations, including conflict resolution or supporting distressed individuals.
- Experience of carrying out administrative duties, including record keeping and handling enquiries.
- Knowledge of safeguarding practices and relevant health and safety legislation and procedures.
- Understanding of health and safety practices within supported accommodation or a similar environment.
You will be proactive, observant and able to work both independently and as part of a wider team, ensuring the service remains safe, supportive and responsive to residents’ needs.
What We Offer In Return
Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected. We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply. We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including 30 days’ annual leave (pro rata for part time), bank holidays, sick pay, health‑related benefits, eco travel incentives, childcare discounts, retail discounts, and more.
If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements. Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
Concierge (Ray House 25hrs) in Northampton employer: Connection Support
Contact Detail:
Connection Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Ray House 25hrs) in Northampton
✨Tip Number 1
Get to know the organisation! Research Connection Support and their mission to reduce homelessness. This will help you connect your passion for making a difference with their values during interviews.
✨Tip Number 2
Practice your people skills! As a concierge, you'll be the first point of contact. Role-play scenarios where you manage challenging situations or support distressed individuals to show you're ready for anything.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the work environment. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Ray House.
We think you need these skills to ace Concierge (Ray House 25hrs) in Northampton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping others and your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who can create a welcoming environment, so mention any relevant experience in customer service or conflict resolution.
Show Your Commitment: We love candidates who are genuinely passionate about making a difference. In your application, express your commitment to supporting individuals facing homelessness and how you can contribute to our mission at Ray House.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connection Support
✨Know the Service Inside Out
Before your interview, take some time to research Ray House and its mission. Understand the challenges faced by individuals experiencing homelessness and how the service aims to support them. This knowledge will show your genuine interest and commitment to making a difference.
✨Showcase Your People Skills
As a concierge, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've built positive relationships in previous roles. Highlight your experience in managing challenging situations and how you’ve successfully resolved conflicts.
✨Demonstrate Your Proactivity
Think of instances where you've taken the initiative in your past roles. Whether it’s improving a process or addressing a resident's needs before they even ask, showcasing your proactive approach will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions that reflect your understanding of the role and the service. Inquire about the team dynamics, the types of challenges the concierge faces, or how success is measured in this position. This shows you're not just interested in the job, but also in contributing positively to the team.