Service and Scheduling Manager Operations · London

Based in South Bermondsey, London, you’ll play a key part in delivering events that look great and do good. This is a full-time position on a 6-month initial contract, supporting our operations team through the peak season. Salary: £34,000 p.a.

Your New Role:

• Utilise our operating software to manage multiple crew schedules and bookings in a live 3-day rolling cycle.
• Facilitate changes and last-minute demand for crew bookings through dynamic scheduling.
• Key decision maker on bookings ensuring the highest levels of service are met.
• Work alongside an experienced operations co-ordinator to book crew using the phone and the scheduling application.
• Sign off crew shifts accurately to ensure a timely payroll report is ready for finance each week.
• Liaise across the business to ensure the highest quality information is recorded, disseminated, and passed to crew appropriately.
• Manage crew transport, vehicle movements and logistics as required.
• Work closely with the Recruitment and Development Officer to support the leadership programme and mentoring programme.
• Agree KPIs and targets with senior managers and deliver reports and suggestions for improvement.
• Ensure reports are delivered and meetings are happening on time, every time.

You are:

• An excellent verbal communicator, with superb phone manner.
• Able to disseminate information quickly and effectively deliver key points in written form.
• Highly motivated, self-starting, and able to work independently as well collaboratively.
• Effective negotiator, especially under pressure and in challenging circumstances.
• Able to understand complex and changing situations and operate appropriately within them.
• Experienced working with a diverse team of people, able to adapt management style to get the best from people.
• Able to work under intense pressure professionally and reliably.
• Detail orientated but able to zoom out and see the big picture.
• Strong team player who can own mistakes and share successes.
• Good humoured, tolerant, and easy to get along with.

Your Desired Experience (but not required):

• Experience in Event Crewing, Logistics and Production.
• Experience managing a large remote workforce.
• High tolerance of rug-pull moments and moving goal posts.

Your Salary and Contract:

• Full-time 6-month contract, with strong potential to become permanent.
• £34,000 per annum.
• Benefits include: Cycle to work scheme, Auto-enrolment into green pension scheme, 28 days holiday + 5 days at Christmas (including statutory holidays).

Due to the nature of the role, this is an office-based position and we can’t offer hybrid options - but we are open to talking about flexibility.

Who We Are:

We are Connection Crew: a Social Enterprise providing teams of talented people to solve complex production challenges - from building epic stages to crewing iconic events and more – working across a range of sectors including events, construction and TV production.

Our Mission:

We are on a mission to provide opportunities for people who have been affected by homelessness or faced barriers to work, to access training, mentoring and employment in our crew. Ultimately, our goal is to help end homelessness and reduce inequality by supporting people to access work that works for them.

The Application Process:

Applications are submitted online via our website. We aim to respond to all applicants within one week of submission. First interviews will be online. Second interviews and any trial shifts will be in person.

Equality, Diversity and Inclusion:

We’re a friendly and inclusive bunch. We welcome applications regardless of race, religion, colour, gender identity, sexual orientation, age, disability, nationality, or any other identifying characteristic.

Talk to us:

If you’d like to arrange a confidential, no obligations chat about this role, please get in touch with Ben Drinkwater at 020 7231 8117.