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- Tasks: Support operations and client services by managing bookings and providing excellent customer service.
- Company: Join Connection Crew, a social enterprise making a difference in the events industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a fun, friendly work environment.
- Other info: Flexible working options available; join a vibrant team with lots of social activities.
- Why this job: Be part of a mission to tackle homelessness while working on exciting events.
- Qualifications: Great communication skills and a passion for sustainability are key.
The predicted salary is between 32000 - 32000 £ per year.
Based in South Bermondsey, London, you’ll play a key part in delivering events that look great and do good. This is a full-time position on a 6-month initial contract, supporting our operations and client services teams through the peak season by: answering the phone to our clients and crew, building client quotes, booking crew onto jobs, and supporting the team with administration. Salary: £32,000 p.a.
Who You Are
- You’re a great communicator with a knack for building and maintaining strong relationships.
- You’re passionate about sustainability and social impact.
- You have customer service experience, and want to help tackle homelessness by joining a business focused on doing precisely that.
- An effective communicator in both formal and informal settings.
- Highly IT proficient – there are a couple of systems you’ll need to pick up: HubSpot, Microsoft Suite and our booking system, OnSinch.
- Able to multi-task and manage priorities within a dynamic environment.
- Detail orientated, able to complete repetitive admin tasks accurately and efficiently.
- Responsive and flexible, with a positive work ethic.
Your Desired Experience (but not required):
- Customer service experience in an office and phone-based role.
- On-the-ground experience as event crew or similar.
- HubSpot or other CRM experience.
What you’ll be doing
This is a 6-month initial contract position supporting our operations and client services teams through the peak season. You’ll be answering the phone to our clients and crew, creating quotes for work, booking crew onto jobs, and supporting the Operations team with administration.
Client Services
- Supporting the Client Services team to answer calls from clients, respond to client queries by email, and add new jobs to the booking system.
- As a first point of contact, you’ll be one of the voices of the Company, delivering our industry leading customer service.
- Ensuring the team is converting enquiries into confirmed bookings, efficiently managing pipelines for the short, medium and long term.
- Making sure Commercial team sign off is completed accurately and on time.
- Liaising with the accounts team to process refunds/adjustments quickly.
- Liaising daily with the Operations Team to ensure our service is delivered in line with client expectations.
- Seeing to it that client information is accurate and up to date across our platforms Onsinch and Hubspot.
- Providing administration and other support for project-based and ongoing initiatives.
Crew Operations
- Acting as a point of contact for crew calling into the office.
- Compiling information about jobs and sending out to crew as required.
- Booking crew on to jobs and organising their onsite schedules over the phone.
- Coordinating changes, rebooking and rescheduling crew as necessary.
- Ensuring all crew have the most accurate and up-to-date information about each job.
- Problem solving, route planning, and otherwise assisting crew to get to site.
- Working with senior crew and the duty managers to make sure that all incidents, lateness, grievances, and issues are recorded accurately and followed up promptly.
- Coordinating vehicle movements, logistics and travel arrangements for crew.
- Gathering information and signing off crew work hours.
Your Contract
This is a 6-month initial contract with a strong option to extend to permanent. £32,000 annual salary. Benefits include:
- Auto-enrolment into Greenpension scheme.
- 25 days holiday + 5 days at Christmas (including statutory holidays).
- Due to the nature of the role, this is an office-based position and we can’t offer hybrid options - but we are open to talking about flexibility.
Your Hours
09:00 – 17:30 Monday to Friday (including breaks and lunch).
Who We Are
We are Connection Crew: a Social Enterprise providing teams of talented people to solve complex production challenges — from building epic stages to crewing iconic events and more – working across a range of sectors including events, construction and TV production. 19 years in the making, multiple awards won, and more than 20k events under our belt. Supporting our clients’ ESG ambitions, funding training and jobs for people facing social disadvantage, and tracking and reducing carbon along the way. We’re a London Living Wage Employer, and all roles offer a competitive hourly rate in line with experience.
Our Culture and Environment
We’re a friendly lot, and we enjoy chatting, playing music, and having a laugh while we’re at work. Our office is open plan with lots of natural light and plenty of plants. There’s a big kitchen in the middle of the office for anyone to use. We’ve been known to cook lunches for each other every once in a while, and sometimes we’ll make a group order from somewhere nearby! We’ve been known to have the odd party in the office too! We have an annual awards ceremony for our crew, as well as lots of little socials throughout the year. There’s often a dog or two around too.
Our Mission
We're on a mission to provide opportunities for people affected by homelessness or facing barriers to work, to access training, mentoring and work in our crew. Ultimately, our goal is to help end homelessness and reduce inequality by supporting people to access work that works for them in the long run. We believe that to do right for people, we need to do right by the planet. From mapping and reducing our carbon footprint and waste, embracing eco-friendly practices, to working with partners who share our commitment to sustainability, we’re committed to helping build a healthier planet for future generations.
The Location
Our address is: Units 1 & 2, St James Mews, 276 St James Road, London SE1 5JX.
Accessibility
Our office is on the 1st floor and accessed via a staircase.
The Application Process
Applications are submitted online via our website. We aim to respond to all applicants within one week of submission. First interviews will be online. Second interviews and any trial shifts will be in person. We will communicate with you by email and over the phone. If you have contact preferences, please put a note on your application, email us, or give us a call. We’re happy to discuss reasonable adjustments to the process as well as the job - before you apply, or at any stage in your application. This might include, but is not limited to, alternative format documents, help submitting your application, or creating time for you to settle in before your in-person meeting.
Equality, Diversity and Inclusion
We’re a friendly and inclusive bunch, are proud to have created a space where everyone feels welcome, included, and supported. We do not discriminate based on any criteria. All applications are considered equally, irrespective of race, religion, colour, gender identity, sexual orientation, age, disability, nationality, or any other identifying characteristic. If you’d like to talk about reasonable adjustments or would just like some more information, please get in touch.
Talk to us
You can email or call if you’d like to arrange a confidential, no obligations chat about this role. Ben Drinkwater | ben.d@connectioncrew.co.uk | 020 7231 8117
Client Services and Operations Assistant Operations · London employer: Connection Crew
Contact Detail:
Connection Crew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services and Operations Assistant Operations · London
✨Tip Number 1
Get to know the company before you apply! Check out their website and social media to understand their mission and values. This will help you tailor your approach and show that you're genuinely interested in what they do.
✨Tip Number 2
Don’t be shy about reaching out! If you have questions about the role or the application process, give them a call or shoot an email. It shows initiative and can help you stand out from the crowd.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Client Services and Operations Assistant Operations · London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for sustainability and social impact.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer service roles you've had and how they relate to the responsibilities of this position. It shows us you’re serious about the role!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and bullet points where necessary to make it easy for us to read. Remember, we’re looking for detail-oriented candidates, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, if you have any questions, feel free to reach out for a chat before applying!
How to prepare for a job interview at Connection Crew
✨Know the Company Inside Out
Before your interview, take some time to research Connection Crew. Understand their mission, values, and the impact they have on tackling homelessness. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services and Operations Assistant, strong communication is key. Prepare examples of how you've successfully handled client interactions or resolved issues in previous roles. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your IT Proficiency
Familiarise yourself with HubSpot, Microsoft Suite, and any other relevant systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you used them to improve efficiency or support your team.
✨Emphasise Your Passion for Sustainability
Connection Crew is focused on social impact and sustainability. Be prepared to discuss why these values resonate with you and how you can contribute to their mission. Sharing personal experiences or initiatives you've been involved in can make a strong impression.