At a Glance
- Tasks: Support customers, manage subscriptions, and improve processes in a dynamic education environment.
- Company: Join a growing education business that partners with top academic publishers.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and fun team socials.
- Other info: Open to all career stages, with training provided for success.
- Why this job: Make a real impact in education while enjoying a varied and engaging role.
- Qualifications: Strong organisational skills and customer service experience are essential.
The predicted salary is between 30000 - 32000 £ per year.
Join a growing education business at the heart of how it serves schools, colleges and libraries. Are you highly organised, great with people, and looking for a varied role where no two days are the same? Do you take pride in delivering excellent service and want to work somewhere your contribution actually matters? This might be the role for you!
The company
Our client is a specialist education services company that helps schools, colleges and libraries access some of the world's most respected digital learning and research resources. For more than 15 years, they've partnered with leading academic and educational publishers to increase awareness, adoption and engagement with high-quality online resources across the education sector. Today, they represent a portfolio of over 60 subscription-based resources used by secondary schools worldwide, UK further education colleges, and public library services across the UK and Australasia.
What makes them different is their specialist knowledge of both educational publishing and the needs of schools. They act as an extension of their publishers' sales, marketing and customer success teams – and this role sits right at the centre of that.
About the resources
The resources give students and educators access to trusted, authoritative content that supports outstanding teaching, independent learning and academic success. The portfolio spans academic journals, multimedia databases, international newspapers and magazines, theatre productions, primary source collections and specialist research platforms. Many of these resources are also available in universities, so you may well recognise some of them already.
The role
This is a pivotal role, sitting at the heart of their customer, sales and publisher operations. You'll be the first point of contact for many of their customers and partners, playing an important part in delivering an outstanding customer experience while keeping the business running smoothly.
Working closely with colleagues across sales, marketing and retention, your day-to-day will be a mix of:
- Customer support – resolving any problems, answering queries, and being a trusted point of contact for schools, colleges and libraries
- Subscription administration – managing renewals & cancellations, CRM records and customer data, setting up access to resources and resolving any issues.
- Reporting – preparing reports for publisher partners, and usage reports for Retention Manager
- Managing/facilitating technical information between subscribers and publishers
- Maintaining up-to-date information on publishers and products
- Sales support for retention campaigns and undertake regular 'check-ins' with new subscribers
- Process improvement – contributing ideas to improve processes, efficiency and customer engagement.
You'll be joining a friendly and enthusiastic team of 11, and unlike a large corporate, you'll have the opportunity to be involved in all parts of the business. They work hard but have fun along the way.
The package
£30,000–£32,000 salary (dependent on experience)
25 days holiday plus bank holidays, rising by a day for every two years' service (up to 30 days)
Early Friday closure
Pension scheme
Quarterly socials and Christmas party
Hybrid working – Monday, Tuesday and Friday in the Oxford office; Wednesday and Thursday from home
Free onsite parking (including electric charging points) and secure bicycle storage
To be successful, you will...
- Be highly organised with the ability to juggle multiple tasks and priorities without dropping the ball
- Have strong customer service skills and a genuine commitment to delivering a great experience
- Be a confident, clear communicator – in writing and on the phone
- Have excellent attention to detail, particularly when managing data, records and reports
- Be a natural problem-solver who follows issues through to resolution
- Be proficient in Microsoft Office, particularly Outlook, Word and Excel
- Have previous experience in an admin, customer support, sales support or operational role
- Be comfortable working independently as well as collaboratively within a small team
Ideal, but not essential...
- Experience working with CRM, ticketing or subscription management systems
- Experience managing customer data and producing reports
- A background in education, publishing or subscription-based services
- Intermediate to advanced Excel skills
We're open to candidates at different stages of their career – including strong graduates – and will provide the training and support to help you succeed. Above all, we're looking for someone with the right attitude: organised, proactive, calm under pressure, and motivated to deliver an outstanding experience for every customer they work with.
Apply!
If you're looking for a varied, people-focused role in a growing education business where your contribution will genuinely make a difference, apply now!
Customer and Sales Operations Executive - Education Industry (Academic Publishing) in Oxford employer: Connecting Education
Join a dynamic and supportive education services company that values your contributions and fosters a collaborative work culture. With opportunities for professional growth, a competitive salary, and generous benefits including hybrid working and social events, this role as a Customer and Sales Operations Executive offers a meaningful way to impact the education sector while enjoying a balanced work-life environment in Oxford.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Sales Operations Executive - Education Industry (Academic Publishing) in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the education and publishing sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its resources. Show them you’re not just another candidate; you’re genuinely interested in how they serve schools and libraries. Bring your A-game!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to resolve issues or answer queries. Being able to demonstrate your problem-solving abilities will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer and Sales Operations Executive - Education Industry (Academic Publishing) in Oxford
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight how organised you are. We want to see examples of how you've juggled multiple tasks in the past. This role is all about keeping things running smoothly, so let us know how you can help!
Communicate Clearly:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don't shy away from showcasing your customer service experience.
Attention to Detail is Key:We love candidates who pay attention to the little things! Make sure your application is free from typos and errors. Mention any experience you have with managing data or producing reports, as this will show us you're detail-oriented.
Be Yourself!:We’re looking for someone with the right attitude, so let your personality shine through in your application. Share why you’re passionate about education and how you can contribute to our team. Remember, we want to get to know the real you!
How to prepare for a job interview at Connecting Education
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the specific resources they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple tasks, be prepared to discuss how you manage your time and priorities. Share specific examples from your past experiences where you successfully handled various responsibilities without dropping the ball.
✨Demonstrate Customer Service Excellence
As a Customer and Sales Operations Executive, you'll need to deliver outstanding service. Prepare to share instances where you've gone above and beyond for customers, resolved issues, or improved processes. This will highlight your commitment to providing a great experience.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you faced challenges and how you approached them. Being able to articulate your thought process will show that you're a natural problem-solver, which is crucial for this role.
