At a Glance
- Tasks: Own the codebase, diagnose bugs, and ship fixes in a fast-paced environment.
- Company: Join a dynamic EdTech scale-up transforming school management with AI.
- Benefits: Enjoy competitive pay, 22 days holiday, and uncapped training budgets.
- Other info: Be part of a vibrant team with regular socials and career growth opportunities.
- Why this job: Make a real impact by solving problems and shaping a scaling product.
- Qualifications: Strong frontend skills in React/TypeScript and a passion for problem-solving.
The predicted salary is between 78750 - 96250 £ per year.
Are you a confident software engineer who's tired of being handed a ticket and told to wait for someone else to fix it? Want to own problems end-to-end, get deep into a MERN stack codebase every day, and genuinely shape how a scaling product holds together? This might be the role for you.
The company
Our client is a fast-growing EdTech scale-up on a mission to fix the chaos of school management. Schools are juggling siloed systems that don’t talk to each other – creating duplication, frustration, and wasted time. They’re changing that with one AI-powered platform covering everything from club sign-ups and attendance to parental consent, medical data for trips, and real-time notifications. They started by dominating music department management and are now scaling that approach to manage all aspects of the schools, from parents’ meetings to trips to clubs to behaviours to assignments. Over 260 schools are already on board – and they’re building towards 1,000. The team is close-knit, ambitious, and based in a modern office in Vauxhall.
The role
This is a developer role – not a support role with some coding on the side. Most of your time will be spent in the codebase: diagnosing bugs, understanding root causes, and shipping fixes directly in React/TypeScript, Mongo and Node.js. You’re not here to escalate – you’re here to solve. You’ll also manage one Support Engineer and be the face of the company to customers when things go wrong – communicating clearly and with urgency. But make no mistake: the core expectation is someone who can open the codebase and own the fix.
Day-to-day includes:
- Spend most of your time in the codebase – diagnosing, debugging, and fixing live issues directly in React/TypeScript, Mongo and Node.js
- Own bugs end-to-end: identify the root cause, ship the fix, and make sure it doesn’t come back
- Work closely with the Engineering team to resolve issues in live environments – no formal QA function exists, so rigour here really matters
- Act as the escalation point for complex, high-impact incidents – delivering clear Root Cause Analysis (RCA) documents where needed
- Manage and mentor one Support Engineer, acting as their day-to-day line manager
- Define and own SLAs across customer tiers, ensuring proactive communication when issues arise
- Champion AI tools and automation to make the support function faster and smarter
- Use data and patterns from live issues to feed product improvement conversations
- Help build the processes and team to take the business from 260 to 1,000 customers
The package
- 6 monthly pay reviews
- 22 days holiday plus bank holidays, rising with service
- Uncapped training and development budget
- Modern office in Vauxhall – easily accessible
- Weekly team lunches
- Vibrant team with regular socials – pool, darts, drinks, and team retreats
- Opportunity to work in a uniquely high-performance team – if you’re impatient for progress, this is the place you’ll thrive
To be successful, you will…
- Be a confident, hands-on developer – comfortable opening a codebase, understanding unfamiliar code quickly, and shipping fixes independently
- Have strong frontend experience, particularly in React and TypeScript
- Have working knowledge of the broader MERN stack: Node.js, MongoDB
- Have a background in either software engineering or technical support – what matters is that you code, not just identify
- Be highly analytical – someone who wants to understand why something broke, not just patch it
- Have experience with debugging tools, log analysis, and live environment investigation
- Be comfortable managing or mentoring
- Have strong written communication skills – clear and professional when things go wrong with customers
- Have a track record of using AI tools (Copilot, ChatGPT, or similar) to accelerate your work
- Thrive in a fast-paced scale-up where processes are still being built and ownership is everything
Ideal, but not essential…
- Experience working in or with the education sector
- Familiarity with Google Cloud, Cloudflare, or CI/CD pipelines
- Experience with React Native
Apply!
If you’re a developer who wants real ownership, loves getting to the root of a problem, and wants to work with a team that genuinely cares about what they’re building – apply now.
Software Engineer (Support & Quality) – Own the codebase, fix the problems, and help scale a fa[...] in London employer: Connecting Education
Connecting Education is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Lead Support Engineer. With a modern office located in Vauxhall, employees benefit from a vibrant work environment and numerous opportunities for professional development, ensuring that your career can thrive while you contribute to meaningful educational solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer (Support & Quality) – Own the codebase, fix the problems, and help scale a fa[...] in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Connecting Education or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Connecting Education.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Connecting Education.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Connecting Education that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Engineer (Support & Quality) – Own the codebase, fix the problems, and help scale a fa[...] in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Connecting Education.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Connecting Education and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Connecting Education
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Connecting Education uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
