At a Glance
- Tasks: Lead the support team and troubleshoot code issues directly.
- Company: Join a fast-paced EdTech company focused on customer success.
- Benefits: Enjoy competitive holidays and a modern office in Vauxhall.
- Other info: Opportunity to manage a team and thrive in a dynamic environment.
- Why this job: Make a real impact in education technology while growing your career.
- Qualifications: Strong technical skills and experience in support engineering.
The predicted salary is between 60000 - 80000 £ per year.
Connecting Education is seeking a Senior Support Engineer to lead the support function and work closely with the Engineering team. You will directly diagnose and fix issues in the codebase, while also managing the existing Support Engineer. The role is pivotal, requiring ownership, strong technical skills, and a commitment to customer success.
Benefits include competitive holidays, a modern office in Vauxhall, and a chance to grow within a fast-paced EdTech environment.
Head of Support Engineering — Own Live Debug & Scale in London employer: Connecting Education
Connecting Education is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Vauxhall. With competitive holidays and a commitment to employee growth within the fast-paced EdTech sector, we empower our team to take ownership of their roles while ensuring customer success. Join us to be part of a supportive environment where your technical skills can truly shine and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Support Engineering — Own Live Debug & Scale in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Connecting Education on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies that highlight your problem-solving abilities in support engineering. This will help us stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on coding challenges and debugging scenarios. We want to demonstrate our expertise in diagnosing issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace Head of Support Engineering — Own Live Debug & Scale in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you can diagnose and fix issues, so share specific examples of your past experiences that demonstrate your problem-solving abilities.
Emphasise Customer Success:Since this role is all about ensuring customer satisfaction, don’t forget to mention any previous experiences where you’ve gone above and beyond for customers. We love seeing candidates who are committed to making a difference!
Tailor Your Application:Take the time to customise your application for this role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connecting Education
✨Know Your Tech Inside Out
As a Senior Support Engineer, you'll need to demonstrate strong technical skills. Brush up on the specific technologies and coding languages mentioned in the job description. Be ready to discuss your experience with debugging and fixing code issues, as this will show your capability to handle the role.
✨Showcase Your Leadership Skills
Since you'll be managing an existing Support Engineer, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to mentor others and drive customer success.
✨Understand the Company Culture
Familiarise yourself with Connecting Education's mission and values. During the interview, express how your personal values align with theirs, especially regarding commitment to customer success. This will help you stand out as a candidate who fits well within their fast-paced EdTech environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
