At a Glance
- Tasks: Lead the support function and troubleshoot code issues directly.
- Company: Join a dynamic EdTech company focused on customer success.
- Benefits: Enjoy competitive holidays and a modern office in Vauxhall.
- Other info: Fast-paced environment with excellent growth opportunities.
- Why this job: Make a real impact in education while growing your career.
- Qualifications: Strong technical skills and experience in support engineering.
The predicted salary is between 60000 - 80000 £ per year.
Connecting Education is seeking a Senior Support Engineer to lead the support function and work closely with the Engineering team. You will directly diagnose and fix issues in the codebase, while also managing the existing Support Engineer. The role is pivotal, requiring ownership, strong technical skills, and a commitment to customer success.
Benefits include:
- Competitive holidays
- A modern office in Vauxhall
- A chance to grow within a fast-paced EdTech environment
Head of Support Engineering — Own Live Debug & Scale employer: Connecting Education
Connecting Education is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Vauxhall. With competitive holidays and a commitment to employee growth, you will thrive in a fast-paced EdTech environment where your contributions directly impact customer success and the development of cutting-edge solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Support Engineering — Own Live Debug & Scale
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Connecting Education on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies that highlight your problem-solving abilities in support engineering. We want to see how you tackle real-world issues.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your coding skills and debugging techniques. We know you can own live debug, so let’s show them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Support Engineering — Own Live Debug & Scale
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you’ve tackled similar challenges in the past, especially when it comes to diagnosing and fixing code issues.
Emphasise Leadership Experience:Since this role involves managing a Support Engineer, it’s crucial to showcase any leadership experience you have. Tell us about times you’ve led a team or project, and how you ensured success for your colleagues and customers.
Tailor Your Application:Don’t just send a generic application! We love seeing candidates who take the time to tailor their CV and cover letter to our specific job description. Mention how your skills align with our needs and the EdTech environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Connecting Education
✨Know Your Tech Inside Out
As a Senior Support Engineer, you'll need to demonstrate strong technical skills. Brush up on the codebase and be ready to discuss specific issues you've resolved in the past. Show them you can diagnose and fix problems efficiently.
✨Show Your Leadership Skills
Since you'll be managing an existing Support Engineer, highlight your leadership experience. Share examples of how you've successfully led a team or project, focusing on your ability to inspire and guide others towards customer success.
✨Understand the EdTech Landscape
Familiarise yourself with the EdTech industry and the challenges it faces. Be prepared to discuss how your role can contribute to overcoming these challenges and enhancing the customer experience. This shows your commitment to the sector.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their support function and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
