Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer success in the EdTech sector.
- Company: Award-winning AI education technology company transforming learning experiences.
- Benefits: Competitive salary, generous holiday, hybrid work, and health insurance.
- Why this job: Make a real difference in education while working with innovative technology.
- Qualifications: Experience in customer success and team management required.
- Other info: Join a passionate team dedicated to improving educational outcomes.
The predicted salary is between 34000 - 42000 £ per year.
The company
Our client is an award-winning AI education technology company focused on the learning, teaching and assessment space. Their team of teachers, neuroscientists and technologists develop world-leading AI tools for schools, colleges, universities, tuition and training providers.
Their vision is to provide every teacher and learner with intelligent tools that help them succeed.
They have combined the latest research in learning science, artificial intelligence and neuroscience to ensure they are underpinned by evidence-based scientific and pedagogical techniques.
They are proud to work with partners to bring high-quality education to all children around the world.
In short, their product does two key things:
- Instantly spots and plugs gaps in knowledge
- Provides data insights for timely, targeted interventions
The role
With a member of the team taking maternity leave, they are looking for an experienced Customer Success Manager to join the team.
You’ll be responsible for managing a team of 3 Accounts Managers who service their primary school and alternate provision customers. They have well-established processes and systems for managing their large customer base and are continually finding ways to scale.
The team of Account Managers cover the customer journey from onboarding and arranging training, through to building deep relationships with customers, truly understanding their needs and being able to help them in their journey with the technology.
They rely on numerous platforms, metrics and reporting to manage this team, so an ideal candidate would be used to this style of working.
Essential to all employees at the company is a passion to help support teachers and students at schools, colleges and other organisations.
The package
- £40,000 – 50,000 salary
- 25 days holiday (ability to roll over 5 days) + bank holidays
- Birthday off
- Three extra days at Christmas off
- Hybrid working
- Private Medical Insurance
- EV financing scheme
- Quarterly company socials (remote & in-person)
- Discounts through Perks at Work (shopping, cinema tickets, restaurants, travel, etc) which can also be shared with friends & family
To be successful, you will
- Have experience in managing relationships with senior stakeholders, such as headteachers
- Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira.
- Be experienced in managing a team of at least two
- Have strong and professional written and verbal communication skills
- BE able to take initiative
- Have close attention to detail and aare ble to handle confidential data in an efficient, compliant and sensitive manner
- Have an aptitude for understanding customer and usage data
- Be committed to improving educational outcomes
- Bring flair and enthusiasm to the role
Apply!
If you’re passionate about EdTech and experienced in Customer Success, apply now!
#J-18808-Ljbffr
EdTech Customer Success Manager (12-month Contract). Job in City of London Education & Training Jobs employer: Connecting Education
Contact Detail:
Connecting Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EdTech Customer Success Manager (12-month Contract). Job in City of London Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's products and their impact on education. Show us you’re not just interested in the role but also passionate about how their AI tools are changing the game for teachers and students.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing relationships and leading teams. We want to hear how you can bring flair and enthusiasm to the Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to improve educational outcomes.
We think you need these skills to ace EdTech Customer Success Manager (12-month Contract). Job in City of London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with managing teams and relationships with senior stakeholders, like headteachers, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for EdTech and how your skills align with our mission to support teachers and students. Keep it engaging and personal!
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear, concise, and free of errors. We want to see your flair and enthusiasm come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Connecting Education
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends in EdTech, especially around AI tools and their impact on education. Familiarise yourself with how these technologies can help teachers and students, as this will show your passion for the industry and align with the company's mission.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed relationships with senior stakeholders, like headteachers. Think about specific challenges you faced and how you overcame them, as this will demonstrate your ability to build trust and rapport with key customers.
✨Get Comfortable with Data
Since the role involves understanding customer and usage data, be ready to discuss your experience with CRM systems and data analysis. Bring examples of how you've used data to drive decisions or improve customer outcomes, as this will highlight your analytical skills.
✨Bring Your Enthusiasm
Let your passion for improving educational outcomes shine through during the interview. Share stories that reflect your commitment to supporting teachers and students, and don’t hesitate to express why you’re excited about the opportunity to work with this innovative company.