At a Glance
- Tasks: Lead onboarding and support schools in maximising the benefits of our innovative EdTech platform.
- Company: Join a fast-growing EdTech start-up passionate about transforming education.
- Benefits: Enjoy regular socials, training budgets, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on personal growth and development.
- Why this job: Make a real impact in education while shaping customer success experiences.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 42750 - 52250 £ per year.
Are you a dedicated customer success professional? Are you passionate about education and improving schools? Want to take ownership of your career development in an exciting EdTech start-up? This might be the role for you!
The company is an ambitious and fast-growing EdTech disruptor. Their distinctiveness lies in their world-class technical talent, producing elegant software solutions, a profound passion for the transformative potential of education beyond the core curriculum, and their impatience with inefficient systems that hinder children's potential.
Schools are often stuck juggling siloed systems that don’t talk to each other – creating frustration, duplication, and wasted time. They’ve lived that reality themselves, and it’s exactly what they set out to fix. They started by transforming how music departments are managed and quickly became the market leader. Now, they’re scaling that approach across schools more broadly – building tools that bring activities, communication, and data together in one intuitive platform.
Their software is one AI-powered ‘schoolmin’ system. One platform to pair with the school’s MIS, covering effortless club sign-ups, real-time attendance writeback, automated notifications integrated calendar with clash detection, medical data for trips, and so much more! They are the future of streamlined school management.
The role involves supporting schools in maximising the benefits of their software. You’ll play a central role in the customer journey, leading onboarding and account management and ensuring schools see meaningful, long-term value from the platform. This role is ideal for someone who enjoys building relationships, translating features into value, and making users feel supported and empowered.
Key focus areas:
- Onboarding & Training: Lead engaging onboarding sessions for new schools, run regular training sessions and webinars, and provide ongoing support to ensure users are confident with the platform.
- Account Management: Build trusted relationships with schools, understand their goals, and help them get the most out of the platform over time.
- Customer Support & Enablement: Respond to day-to-day queries, create helpful support content, and share customer feedback with the product team to inform the development of our roadmap.
You’ll become an expert in the key challenges schools face, how this product can help solve them, and play a central role in shaping how the company scales its customer success function.
The package:
- Join a fast-growing company with plenty of room for progression.
- Opportunity to shape the role around your strengths and input how the company grows and structures its customer success department.
- Training and development budget.
- Join a vibrant team with regular socials, like pool, darts and drinks.
- Team retreats.
- Weekly takeaway lunches.
- 6 monthly pay reviews.
- Opportunity to work in a uniquely high-performance team - if you're impatient for progress then this is the place you'll thrive.
To be successful, you will…
- Be experienced in customer success, onboarding, or account management in a SaaS environment.
- Be a confident communicator with excellent relationship-building skills.
- Be highly organised and capable of juggling multiple priorities.
- Be able to translate customer needs and feedback into clear, actionable plans.
- Be enthusiastic about customer success and energised by working in a fast-paced, evolving environment.
- Be comfortable working without all the answers – you’re resourceful, adaptable, and not afraid to get stuck in.
Ideal, but not essential…
- Experience in a nimble start-up environment.
- Experience working with schools or in EdTech, with insight into their day-to-day challenges.
- Familiarity with databases and basic data investigation.
If you’re a hard-working, driven customer success pro with a passion for improving education, apply now!
EdTech Customer Success Lead employer: Connecting Education
Join a mission-driven company that is dedicated to equipping students with high-quality resources, where your contributions directly impact education worldwide. With a supportive and friendly work culture, you will have the opportunity to grow your career in sales while enjoying benefits like a competitive salary, generous holiday allowance, and hybrid working options. Be part of a dynamic team that values your ideas and fosters personal development, making every day rewarding and engaging.
StudySmarter Expert Advice🤫
We think this is how you could land EdTech Customer Success Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connecting Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connecting Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EdTech Customer Success Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connecting Education:Your cover letter is your chance to shine! Tell us why you want to work at Connecting Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connecting Education!
How to prepare for a job interview at Connecting Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
