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For Companies At a Glance
- Tasks: Manage customer accounts, onboard new clients, and build strong relationships.
- Company: Award-winning AI education tech company transforming learning experiences.
- Benefits: Competitive salary, 25 days holiday, hybrid work, and private medical insurance.
- Why this job: Join a mission-driven team making a real impact in education.
- Qualifications: Strong communication skills and a passion for improving educational outcomes.
- Other info: Opportunity for career growth and occasional travel within the UK.
The predicted salary is between 29000 - 42000 £ per year.
Are you passionate about education and EdTech? Experienced in customer-facing roles? Looking for an immediate start? Want to join a highly reputable brand in education that is building truly impactful products? This might be the role for you!
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
The company
Our client is an award-winning AI education technology company specialising in the learning, teaching, and assessment space. Their team of teachers, neuroscientists, and technologists develops world-leading AI tools for schools, colleges, universities, tuition, and training providers.
Their vision is to provide every teacher and learner with intelligent tools that help them succeed.
They have combined the latest research in learning science, artificial intelligence and neuroscience to ensure they are underpinned by evidence-based scientific and pedagogical techniques.
They are proud to work with partners to bring high-quality education to all children worldwide.
In short, their product does two key things:
- Instantly spots and plugs gaps in knowledge
- Provides data insights for timely, targeted interventions
The role
As demand for high-quality edtech increases, the company is now seeking an Account Manager to help its customers maximise the benefits of the platform. This covers the customer journey from onboarding and arranging training, through to building deep relationships with customers, truly understanding their needs and being able to help them in their journey with the technology.
Every customer is different, and the team prides itself on building unique relationships with everyone. To achieve this, typical tasks will include contract management, onboarding new clients, addressing customer requests or issues, managing feedback, and more, to ensure our customers are maximising the benefits of the platform.
Day to day includes:
- Serve as the lead point of contact for all customer account management matters for specified customers
- Identify and develop commercial opportunities with customers to drive growth
- Build and maintain strong, long-lasting client relationships with customers
- Ensure a smooth and timely onboarding process for customers
- Use dashboards and other tools to monitor usage by customers and support customers’ data requests
- Assist with challenging client requests or issue escalations as needed
- Manage feedback from customers and circulate internally as required
- Occasional travel within the UK (roughly 1-2 times a month) to visit clients
The package
- £34,000 – 36,000 salary
- 25 days holiday (ability to roll over 5 days) + bank holidays
- Birthday off
- Three extra days at Christmas off
- Hybrid working
- Private Medical Insurance
- EV financing scheme
- Quarterly company socials (remote & in-person)
- Discounts through Perks at Work (shopping, cinema tickets, restaurants, travel, etc), which can also be shared with friends & family
To be successful, you will…
- Have strong and professional written and verbal communication skills
- Have excellent organisational skills
- Be able to problem solve
- Be able to take initiative and responsibility in managing relationships with senior stakeholders, such as headteachers.
- Have close attention to detail and able to handle confidential data in an efficient, compliant and sensitive manner, working alongside customers and partners
- Be able and willing to learn about specific educational content areas
- Have an aptitude for understanding data
- Be committed to improving educational outcomes
- Bring flair and enthusiasm to the role
Ideal, but not essential…
- Have a background in teaching, customer success, or have previously worked in a customer-facing role.
- Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash.
Apply!
If you’re passionate about EdTech and want to improve outcomes in education, apply now!
EdTech Account Manager employer: Connecting Education
Contact Detail:
Connecting Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EdTech Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to show genuine enthusiasm for their mission and how you can contribute to their vision of improving educational outcomes.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to build strong relationships with clients. We suggest doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to make a difference in EdTech.
We think you need these skills to ace EdTech Account Manager
Some tips for your application 🫡
Show Your Passion for EdTech: Make sure to highlight your enthusiasm for education and technology in your application. We want to see how your passion aligns with our mission to improve educational outcomes!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to customise your application to reflect the specific skills and experiences that match the Account Manager role. We love seeing candidates who pay attention to detail!
Highlight Customer-Facing Experience: Since this role involves building relationships with clients, be sure to showcase any previous experience you have in customer-facing roles. We’re looking for someone who can connect with our customers and understand their needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Connecting Education
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends in EdTech and the specific products the company offers. Being able to discuss how their AI tools can impact education will show your passion and understanding of the industry.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlighting your ability to build strong connections will resonate well with the interviewers.
✨Be Data Savvy
Since the role involves monitoring usage and supporting data requests, be ready to discuss your experience with data analysis. Familiarise yourself with tools like HubSpot or Freshdesk, as mentioning these can give you an edge.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision and how they measure success with their clients. This shows your genuine interest in the role and helps you understand if it's the right fit for you.