At a Glance
- Tasks: Support customers and manage subscriptions in a dynamic education environment.
- Company: Join a leading education services company transforming access to digital learning resources.
- Benefits: Flexible working, free parking, and training opportunities for career growth.
- Other info: Open to all career stages, including recent graduates eager to learn.
- Why this job: Make a real impact in education while developing your skills in a supportive team.
- Qualifications: Strong organisational and customer service skills; experience in admin or support roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join a growing education business at the heart of how it serves schools, colleges and libraries. Are you highly organised, great with people, and looking for a varied role where no two days are the same? Do you take pride in delivering excellent service and want to work somewhere your contribution actually matters? This might be the role for you!
The company is a specialist education services company that helps schools, colleges and libraries access some of the world’s most respected digital learning and research resources. For more than 15 years, they’ve partnered with leading academic and educational publishers to increase awareness, adoption and engagement with high-quality online resources across the education sector. Today, they represent a portfolio of over 60 subscription-based resources used by secondary schools worldwide, UK further education colleges, and public library services across the UK and Australasia.
What makes them different is their specialist knowledge of both educational publishing and the needs of schools. They act as an extension of their publishers’ sales, marketing and customer success teams – and this role sits right at the centre of that.
The resources give students and educators access to trusted, authoritative content that supports outstanding teaching, independent learning and academic success. The portfolio spans academic journals, multimedia databases, international newspapers and magazines, theatre productions, primary source collections and specialist research platforms.
This is a pivotal role, sitting at the heart of their customer, sales and publisher operations. You’ll be the first point of contact for many of their customers and partners, playing an important part in delivering an outstanding customer experience while keeping the business running smoothly. Working closely with colleagues across sales, marketing and retention, your day-to-day will be a mix of:
- Customer support – resolving any problems, answering queries, and being a trusted point of contact for schools, colleges and libraries
- Subscription administration – managing renewals
To be successful, you will…
- Be highly organised with the ability to juggle multiple tasks and priorities without dropping the ball
- Have strong customer service skills and a genuine commitment to delivering a great experience
- Be a confident, clear communicator – in writing and on the phone
- Have excellent attention to detail, particularly when managing data, records and reports
- Be a natural problem-solver who follows issues through to resolution
- Be proficient in Microsoft Office, particularly Outlook, Word and Excel
- Have previous experience in an admin, customer support, sales support or operational role
- Be comfortable working independently as well as collaboratively within a small team
Ideal, but not essential…
- Experience working with CRM, ticketing or subscription management systems
- Experience managing customer data and producing reports
- A background in education, publishing or subscription-based services
- Intermediate to advanced Excel skills
We’re open to candidates at different stages of their career – including strong graduates – and will provide the training and support to help you succeed. Above all, we’re looking for someone with the right attitude: organised, proactive, calm under pressure, and motivated to deliver an outstanding experience for every customer they work with.
If you’re looking for a varied, people-focused role in a growing education business where your contribution will genuinely make a difference, apply now!
Customer and Sales Operations Executive - Education Industry (Academic Publishing) employer: Connecting Education
Join a dynamic and supportive education services company that values your contributions and fosters a collaborative work culture. With a commitment to employee growth, you will have access to training and development opportunities while working in a role that directly impacts schools, colleges, and libraries. Enjoy the benefits of flexible working arrangements, free onsite parking, and a chance to be part of a team dedicated to enhancing educational resources across the UK and Australasia.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Sales Operations Executive - Education Industry (Academic Publishing)
✨Tip Number 1
Network like a pro! Reach out to people in the education and publishing sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on that perfect Customer and Sales Operations Executive role!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their resources, values, and how they serve schools and libraries. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering an outstanding experience, think of scenarios where you’ve solved problems or helped customers. Be ready to share these examples during your interview to showcase your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in the education sector, so make sure you put your best foot forward!
We think you need these skills to ace Customer and Sales Operations Executive - Education Industry (Academic Publishing)
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight how organised you are. Share examples of how you've managed multiple tasks or projects at once. We want to see that you can juggle priorities like a pro!
Customer Service is Key:Make sure to emphasise your customer service experience. Talk about times when you went above and beyond to help someone. We value those who take pride in delivering excellent service!
Be Clear and Confident:When writing your application, be clear and confident in your communication. Use straightforward language and make sure your points come across well. We appreciate good communicators, both in writing and on the phone!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Connecting Education
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the specific resources they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the education sector.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple tasks, be prepared to discuss how you manage your time and priorities. Bring examples from your past experiences where you successfully handled various responsibilities, demonstrating your ability to stay organised and efficient.
✨Demonstrate Customer Service Excellence
As a Customer and Sales Operations Executive, you'll need to deliver outstanding service. Prepare to share specific instances where you've resolved customer issues or improved their experience. Highlight your problem-solving skills and your commitment to providing excellent support.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask during the interview, showing that you're engaged and interested in the conversation.
