At a Glance
- Tasks: Support customers and manage subscriptions in a dynamic education environment.
- Company: Join a growing education business that values your contributions.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and fun team socials.
- Other info: Friendly team atmosphere with opportunities for career growth.
- Why this job: Make a real impact in education while developing your skills.
- Qualifications: Strong organisational and customer service skills; admin experience preferred.
The predicted salary is between 30000 - 32000 £ per year.
Join a growing education business at the heart of how it serves schools, colleges and libraries. Are you highly organised, great with people, and looking for a varied role where no two days are the same? Do you take pride in delivering excellent service and want to work somewhere your contribution actually matters? This might be the role for you!
The company is a specialist education services company that helps schools, colleges and libraries access some of the world’s most respected digital learning and research resources. For more than 15 years, they’ve partnered with leading academic and educational publishers to increase awareness, adoption and engagement with high-quality online resources across the education sector. Today, they represent a portfolio of over 60 subscription-based resources used by secondary schools worldwide, UK further education colleges, and public library services across the UK and Australasia.
What makes them different is their specialist knowledge of both educational publishing and the needs of schools. They act as an extension of their publishers’ sales, marketing and customer success teams – and this role sits right at the centre of that.
About the resources: The resources give students and educators access to trusted, authoritative content that supports outstanding teaching, independent learning and academic success. The portfolio spans academic journals, multimedia databases, international newspapers and magazines, theatre productions, primary source collections and specialist research platforms.
The role is pivotal, sitting at the heart of their customer, sales and publisher operations. You’ll be the first point of contact for many of their customers and partners, playing an important part in delivering an outstanding customer experience while keeping the business running smoothly. Working closely with colleagues across sales, marketing and retention, your day-to-day will be a mix of:
- Customer support – resolving any problems, answering queries, and being a trusted point of contact for schools, colleges and libraries
- Subscription administration – managing renewals & cancellations, CRM records and customer data, setting up access to resources and resolving any issues
- Reporting – preparing reports for publisher partners, and usage reports for Retention Manager
- Managing/facilitating technical information between subscribers and publishers
- Maintaining up-to-date information on publishers and products
- Sales support for retention campaigns and undertake regular ‘check-ins’ with new subscribers
- Process improvement – contributing ideas to improve processes, efficiency and customer engagement
You’ll be joining a friendly and enthusiastic team of 11, and unlike a large corporate, you’ll have the opportunity to be involved in all parts of the business. They work hard but have fun along the way.
The package includes a salary of £30,000–£32,000 (dependent on experience), 25 days holiday plus bank holidays, rising by a day for every two years’ service (up to 30 days), early Friday closure, pension scheme, quarterly socials and Christmas party, hybrid working – Monday, Tuesday and Friday in the Oxford office; Wednesday and Thursday from home, free onsite parking (including electric charging points) and secure bicycle storage.
To be successful, you will:
- Be highly organised with the ability to juggle multiple tasks and priorities without dropping the ball
- Have strong customer service skills and a genuine commitment to delivering a great experience
- Be a confident, clear communicator – in writing and on the phone
- Have excellent attention to detail, particularly when managing data, records and reports
- Be a natural problem-solver who follows issues through to resolution
- Be proficient in Microsoft Office, particularly Outlook, Word and Excel
- Have previous experience in an admin, customer support, sales support or operational role
- Be comfortable working independently as well as collaboratively within a small team
Ideal, but not essential:
- Experience working with CRM, ticketing or subscription management systems
- Experience managing customer data and producing reports
- A background in education, publishing or subscription-based services
- Intermediate to advanced Excel skills
We’re open to candidates at different stages of their career – including strong graduates – and will provide the training and support to help you succeed. Above all, we’re looking for someone with the right attitude: organised, proactive, calm under pressure, and motivated to deliver an outstanding experience for every customer they work with.
If you’re looking for a varied, people-focused role in a growing education business where your contribution will genuinely make a difference, apply now!
Customer and Sales Operations Executive - Education Industry (Academic Publishing) in Banbury employer: Connecting Education
Join a dynamic and supportive team at the forefront of educational publishing, where your contributions directly impact schools, colleges, and libraries. With a strong focus on employee growth, the company offers a friendly work culture, hybrid working options, and generous benefits including 25 days holiday that increase with service, making it an excellent employer for those seeking a meaningful career in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Sales Operations Executive - Education Industry (Academic Publishing) in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the education and publishing sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its resources thoroughly. Be ready to discuss how your skills align with their mission of delivering excellent customer service and supporting schools and libraries. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your commitment and makes it easier for us to connect with you. Let’s get you that dream job!
We think you need these skills to ace Customer and Sales Operations Executive - Education Industry (Academic Publishing) in Banbury
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight how organised you are. Share examples of how you've juggled multiple tasks in previous roles or during your studies. We want to see that you can keep everything running smoothly!
Customer Service is Key:Make sure to emphasise your customer service experience. Talk about times when you went above and beyond to help someone out. We’re all about delivering an outstanding experience, so show us you’ve got what it takes!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your communication skills shine through. We appreciate a confident communicator who can get their message across effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Connecting Education
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, the resources they offer, and their unique position in the education sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple tasks, be prepared to discuss how you manage your time and priorities. Bring examples from your past experiences where you successfully handled various responsibilities, demonstrating your ability to stay organised and efficient.
✨Demonstrate Customer Service Excellence
As a Customer and Sales Operations Executive, you'll need to deliver outstanding service. Prepare to share specific instances where you've gone above and beyond for customers. Highlight your problem-solving skills and how you ensure a positive experience for clients.
✨Be Ready for Technical Questions
Familiarise yourself with common CRM and subscription management systems, as well as basic reporting techniques. Even if you don't have direct experience, showing that you're willing to learn and adapt will impress the interviewers. Brush up on your Microsoft Office skills, especially Excel, to discuss how you can manage data effectively.
