Customer Success Executive - Help schools, teachers and students every day

Want to work in education, but outside the classroom? Looking for a small, friendly team where your work makes a real difference to schools, teachers and students every day? Want to join a business where people stay for years, not months? This might be the role for you!

The company

Our client is an education platform hosting more than 11,000 short video lectures, delivered by leading academics from over 100 of the world's top universities, including Oxford, Cambridge and LSE.

Their lectures cover the arts, humanities, social sciences, and sciences, and align with GCSE, A Level, and IB curricula. Schools use them to stretch students, support revision and bring university-level thinking into the classroom, and they have an excellent reputation for delivering high-quality resources.

They're an independent, close-knit team with ambitious plans for growth.

The role

As Customer Success Assistant, you'll support the Sales and Customer Success teams in delivering exceptional service to schools, teachers and individual subscribers. For many customers, you'll be their first point of contact – answering their questions, helping them get started and making sure they get the most out of the platform.

This is a new role in a small, non-hierarchical team, so your duties will be varied and you'll have a genuine impact on both customer success and company culture. You'll receive full, hands‑on onboarding and product training from the Customer Success Lead, with real scope for progression as the business grows.

Day-to-day includes:

• Answering and triaging inbound calls and live chat sessions
• Responding to sales and support queries via HubSpot
• Configuring, tracking and reporting on schools with free trial access
• Helping new customers through their onboarding
• Checking in with existing customers to highlight new content and features
• Supporting the wider team with ad hoc admin tasks

The package

• Opportunity to join a well‑respected, independent education business with ambitious growth plans
• Annual bonus
• 25 days' annual leave, plus an extra day for each year of service (Christmas to New Year counts as just 1 day)
• Hybrid working (2-3 days per week at their office near Oval, South London)
• Generous budget for company events throughout the year, plus an exceptional Christmas party
• Full training and genuine progression opportunities

To be successful…

• A genuine interest in education and helping schools, teachers and students
• A confident communicator, comfortable speaking with lots of different people, with excellent written and verbal communication skills
• Incredibly well organised and able to juggle a variety of ongoing tasks
• Proactive and happy to work independently – this is a high‑trust team that doesn't micromanage
• Happy to step outside your immediate remit to help the wider team – this isn't a rigid, corporate environment
• Tech‑literate and quick to pick up new tools
• Experience in teaching, education or customer service is a real advantage, as is HubSpot or other CRM experience – but not essential, as full training is provided

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