At a Glance
- Tasks: Provide advice and support to clients facing debt and financial issues.
- Company: Citizens Advice Newcastle, a respected charity making a difference in the community.
- Benefits: Gain valuable experience, receive full training, and work in a supportive environment.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real impact on people's lives while developing your career in debt advice.
- Qualifications: Motivated individuals; experience in advising is a plus but not required for trainees.
The predicted salary is between 23400 - 28600 £ per year.
Citizens Advice Newcastle is a highly respected local charity that provides free, confidential and independent advice to people across Newcastle.
We are seeking a motivated and compassionate individual to join our team as either a Debt and Money Adviser or Trainee Debt and Money Adviser.
This is an exciting opportunity to make a real difference to the lives of people experiencing financial difficulties.
Whether you are an experienced adviser or looking to develop a career in debt advice, we would like to hear from you.
The successful candidate will provide advice and support to people experiencing debt and financial problems through face-to-face, telephone and email channels.
The role involves carrying out assessments of clients' financial circumstances, helping clients understand their options, negotiating with creditors where appropriate, and supporting clients to improve their financial wellbeing.
The role includes casework and ongoing client support.
For trainee applicants, full training, supervision and support will be provided to enable you to develop the skills and knowledge required to become a qualified debt adviser.
The post is funded by the Money and Pensions Service (Ma PS) and is based within our busy advice service in Newcastle city centre.
We are committed to equality, diversity and inclusion and particularly welcome applications from disabled people and people from Black, Asian and Minority Ethnic communities, as these groups are currently under-represented within our workforce.
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Debt and Money Adviser/Trainee employer: Connected Voice
Citizens Advice Newcastle is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to employee development, we offer comprehensive training for our Trainee Debt and Money Advisers, ensuring you gain the skills needed to make a meaningful impact in the community. Located in the heart of Newcastle, our vibrant office culture encourages collaboration and innovation, making it an ideal place for those passionate about helping others navigate financial challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Debt and Money Adviser/Trainee
✨Tap Into Local Support Groups
Get involved with local community support groups or charities related to social work. These places are often hubs for networking and can lead to trainee opportunities at organisations like Connected Voice. Plus, volunteering can give you hands-on experience that makes your application pop!
✨Connect with University Career Services
If you’re still studying, use your university's career services to find trainee roles in social work. They often have partnerships with organisations and can help set up interviews at places like Connected Voice. Don’t underestimate those dedicated programmes; they’re made for people like us!
✨Attend Social Work Events
Keep an eye out for workshops, conferences, or networking events in the social work field. These can be fantastic for meeting professionals from organisations like Connected Voice and getting insights on what they look for in trainees.
✨Showcase Your Passion Online
Build a portfolio or a blog where you share your thoughts on social work issues. This not only showcases your passion but also makes you more visible to companies like Connected Voice looking for trainees who genuinely care about the field. We can all make a difference, so let your enthusiasm shine!
We think you need these skills to ace Debt and Money Adviser/Trainee
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your enthusiasm for helping others shine through. Talk about experiences that sparked your interest in social work, whether that’s volunteer work, personal experiences, or relevant coursework. We're looking for trainees who genuinely care – that passion is what makes a difference!
Highlight Relevant Experiences:Even if you haven’t worked in social work before, think about transferable skills from other roles or volunteering. Mention things like teamwork, empathy, and problem-solving. Include specific examples that demonstrate your abilities and how they relate to the social work field.
Tailor Your CV for Social Work:When it comes to your CV, make sure to include any relevant qualifications or certifications, like first aid or mental health first responder training. Also, focus on any academic achievements related to social work, such as modules you've taken or projects you’ve completed that showcase your skills in the field.
Be Ready to Discuss Your Learning Goals:As a trainee, it’s important to emphasise your eagerness to learn and grow. Be prepared to mention what you hope to gain from the experience at Connected Voice. This shows that you're not just looking for a job, but a chance to develop your skills and make a real impact in social work.
How to prepare for a job interview at Connected Voice
✨Know Your Theories
Brush up on key social work theories and frameworks, especially those relevant to the specific role at Connected Voice. Be ready to demonstrate your understanding of models like the ecological systems theory or strengths-based approaches, as these often come up in interviews.
✨Emphasise Your Empathy
As a trainee in social work, you'll need to showcase your interpersonal skills. Prepare to share examples where you've demonstrated empathy and understanding in challenging situations, whether in prior experiences or your studies.
✨Be Ready for Scenario Questions
Expect the interviewers to put you through situational questions that test your problem-solving and crisis management skills. Practice responding to hypothetical scenarios you might face as a social worker, focusing on how you would assess and intervene in those situations.
✨Showcase Your Motivation for Learning
As a trainee, it’s vital to express your eagerness to learn and grow in your role at Connected Voice. Be prepared to discuss what specific skills you hope to develop during the traineeship and how your passion for social work drives your career aspirations.
