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- Tasks: Support customers in the veterinary sector and manage day-to-day enquiries.
- Company: Join a specialist business dedicated to animal care.
- Benefits: Competitive salary, profit share, private healthcare, and life assurance.
- Other info: Enjoy a dynamic role with opportunities for field exposure and teamwork.
- Why this job: Make a real difference for animals while building strong customer relationships.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Gormanston, Co. Meath
Hours: Full-time, office-based (with some field exposure alongside colleagues)
- Salary dependent on experience
- Company profit share scheme
- Private Healthcare
- Life assurance
If you enjoy working with people, enjoy keeping things running smoothly, and want a role where you can genuinely make a difference with animals, this could be a good fit. This is an opportunity to join a specialist business within the veterinary sector, supporting customers who rely on diagnostic technology to care for animals. You’ll be part of a small, knowledgeable team, with ownership of customer relationships and becoming a key point of contact from day one.
This is a customer-focussed position where you’ll be the link between customers, service engineers, sales and internal teams. You’ll be:
- Managing day-to-day customer enquiries via phone and email
- Building strong, long-term relationships with veterinary clients
- Coordinating service and repair processes with the technical team
- Supporting the sales process by creating opportunities and orders on SAP
- Managing service contracts, particularly within endoscopy
- Liaising with internal departments including finance, marketing and operations
- Keeping records accurate and up to date across systems
The role is mainly office-based, with up to 10-15% time spent out in the field accompanying sales and service colleagues, giving you exposure to customers and how the equipment is used in practice.
About You:
- Customer service experience, ideally in a technical or product-based environment
- Experience supporting or working alongside sales teams
- Strong organisation and attention to detail
- Confident communicator, both written and verbal
Veterinary experience is a bonus, but not a requirement.
Customer Care Executive employer: Connected Search Group
Contact Detail:
Connected Search Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can clearly express your thoughts and experiences. Role-play with a friend or use a mirror to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer care approach or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Executive role. Highlight any customer service experience, especially in technical environments, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can make a difference in the veterinary sector. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Organisation Skills: Since this role involves managing enquiries and coordinating with various teams, be sure to highlight your organisational skills. Mention any tools or methods you use to keep things running smoothly – we love a good system!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Connected Search Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its role in the veterinary sector. Familiarise yourself with their diagnostic technology and how it helps animals. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or built strong relationships, as this role is all about managing customer enquiries and ensuring satisfaction.
✨Be Ready to Discuss Teamwork
Since you'll be liaising with various internal departments, be prepared to talk about your experience working in teams. Share specific instances where you collaborated effectively with others, especially in a technical or sales environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.