HR Coordinator - Apprenticeship

Are you an experienced administrator or have you worked in a busy call centre environment where you have used systems to support you delivering excellent customer service? Are you looking for a stepping stone into a career in HR or Recruitment? Then this may be the role for you!

Location: London (minimum of two days a week in the office. You can do more than two days if preferable)

Reporting to: Head of HR

Working hours: Full time (9 day fortnight)

Contract type: 24 month FTC

Closing date: 20th June 2025

Connected Places Catapult is the UK's innovation accelerator for cities, transport, and place leadership. We provide impartial ‘innovation as a service' for public bodies, businesses, and infrastructure providers to catalyse step-change improvements in the way people live, work and travel.

Purpose of the role

As the HR and Recruitment Administrator at CPC, you play a pivotal role in ensuring a seamless and efficient onboarding administrative process for new colleagues while supporting their entire employee life cycle. Your primary responsibility is to oversee all administrative tasks associated with recruitment, onboarding, HR system management and ongoing administrative support.

This is a busy role that requires you to manage conflicting HR and Recruitment administrative priorities, so experience of effectively prioritising your workload is essential alongside high attention to detail and good IT skills, to include databases. Due to the nature of the business a flexible approach to working is required. This role will undertake a CIPD level 3 or 5 (Dependent on experience) through an apprentice programme, which will be completed by distance learning, with on the job learning opportunities.

Key Responsibilities

• Create, review, and distribute employment contracts to colleagues, ensuring accuracy and compliance with policies and practices.
• Maintain the HR system by updating colleague records, including contractual details, and any changes in employment status, ensuring data integrity.
• Creating an exceptional ‘welcome' and first impression for all potential new starters to the organisation both face to face and electronically. This includes supporting with the HR induction.
• Collation, correctly inputting and checking of all information relating to the employee lifecycle.
• Supporting the recruitment process and any associated administration tasks for new starters.
• Ensuring employee files and records are accurate, up to date and GDPR compliant.
• Creation and monitoring of purchase orders for the whole of the people directorate.
• Producing relevant individual correspondence for the HR team and/or the business.
• Ensuring all employee changes are processed in the HR system and acting as a point of contact for colleague queries.
• Regularly reviewing system reports ensuring accuracy of HR data at all times.
• Being a point of contact for ad-hoc HR and Interview administration questions from internal colleagues.
• Supporting the wider HR team in ad hoc or cyclical activities and undertaking any other reasonable duties to support the Catapult in achieving its strategic outcomes.
• Any other day to day administration required to support the HR and Recruitment functions.

Requirements

• Previous experience of working in an administrative role is essential.
• Focused, accurate with excellent attention to detail.
• Ability to manage own workloads with multiple requests and priorities.
• Discretion as the work will contain sensitive and confidential information.
• Excellent customer service skills with focus on creating a great impression of an organisation.
• Proactive problem solver.
• Passion for HR and Recruitment.

Desirable:

• Experience using a number of IT systems and databases.
• Exposure to GDPR regulations.

Benefits

• 9 day fortnight for everyone, with a full company shutdown every other Friday.
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees.
• Competitive pension, up to 10% company contribution.
• Two paid days of volunteering leave per year.
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services.
• Cycle to Work Scheme with bike racks and showers available.
• Cash Health Plan, offering reimbursement for a wide range of essential healthcare expenses.
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income.
• Discounts and offers from a wide variety of retailers.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law.