Continuous Improvement and Change Management Lead

Contract type/Duration: Permanent

Working hours: Full time (9-day Fortnight companywide)

Band: 3.1

Salary: £51,000 - £62,000 (depending on office location and proven ability)

Reports to: Head of Portfolio

Location: Milton Keynes/London (minimum of two days a week in the office. You can do more than two days if preferable)

Internal Job Code: RC319

Closing date: 9am 2nd June 2025

The Role

Connected Places Catapult has recently undergone a transformation to realign our organisational design to our organisational strategy. A significant part of this has been to ensure we have the right skills in the right places supported by the right systems and processes.

The Change Management and Continuous Improvement lead is a new role to CPC. Having reviewed and launched a new design, we are moving into a period of transition and embedding, along with identifying and implementing further change to support our growth.

The CM&CI lead will play a central role in helping us set and maintain a simple and effective change management framework to ensure we introduce, prepare, and support colleagues through future changes. They will also play a crucial role in helping us balance the priority and timing of improvements to the way we work as an organisation.

This role will work closely with our Process Improvement Lead, Knowledge Management Lead, and key Business Unit Operations Heads to coordinate changes that add the most value to CPC. Collaborating with the team and colleagues across the business, the role is responsible for guiding and shaping continuous improvement and change management activities that will ensure the ongoing success of CPC. Their expertise will ensure that Business Unit leaders are equipped to manage their respective continuous improvement and change management.

Key Responsibilities

• Managing Change

• Provide continuity of the Transformation Programme (TxP) outcomes of change management into business as usual using the developed Change Management Framework
• Support business leads and colleagues to collaboratively develop interventions to mitigate business disruption and support participation and adoption
• Develop tools and techniques to measure the success of change and provide insight and guidance to the senior leadership team and process improvement lead for areas that may benefit from change.

• Work with the Senior Leadership team and Strategy and Portfolio teams to identify and plan for changes to improve business capability and operations
• Design and implement a methodology for continuous improvement adoption and management

• Ensure colleagues in CPC know how to manage the impacts of change, actively seek to ensure change impacts are fully understood and well managed
• Assist CPC to become more resilient to change by sharing best practices and creating space to explore change as a personal skill
• Work closely with colleague groups and learning and development teams to ensure all staff have access to key skills in change management

Other Responsibilities

• Ensure an ethos of equity, inclusivity, and diversity underpin your work activity, contribute to inclusive innovation across all Catapult activities
• You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations

Required Skills And Experience

• Knowledge and experience of developing and implementing continuous improvement
• Experience with driving and managing change management and continuous improvement including:

• Change Management Strategy and Planning;
• Stakeholder Engagement and Communication;
• Impact Assessment and Readiness;
• Training and Enablement;
• Change Adoption and Proficiency;
• Continuous Improvement

Requirements

Required Competencies

• Spark creative thinking across all tasks
• Apply systems thinking to problem solving
• Create effective networks
• Use personal influence to progress beyond challenges and blockers
• Use experience to provide the voice of the customer in all activities
• Effectively manage communication across teams and stakeholders, lead meetings, and contribute to publications and events
• Coordinate plans across activities
• Role model agility and adaptation
• Be an advocate for and promote inclusion and sustainability

Benefits

• 9-day fortnight for everyone, with a full company shutdown every other Friday
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off
• Competitive pension, up to 10% company contribution to help you save for your future
• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members
• Cycle to Work Scheme encouraging a healthy and sustainable commute
• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations
• Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities
• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.