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- Tasks: Support individuals in temporary accommodation to maximise their income and prevent homelessness.
- Company: Join a diverse and friendly team dedicated to making a positive impact.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits and debt management; strong communication skills required.
- Other info: Opportunity for career growth in a fast-paced, dynamic setting.
The predicted salary is between 38976 - 47229 £ per year.
Salary Range: £38,976 - £47,229 per annum
Permanent - Fulltime
Location: 1st Floor Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Other essential information: Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week.
Would you like to join a hardworking, diverse, and friendly team? Every day will offer an opportunity to make a positive difference. If “yes” then come and join the Income maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt.
About the role:
- Case Management: You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts adhering to the Councils procedure to ensure maximum collection.
- Knowledge: You will be assessing and assisting tenants to maximise their income by ensuring that they are claiming their full benefit entitlements and managing existing debt by offering detailed advice around Housing Benefit and Universal Credit claims.
- Financial Support: You will be providing financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment.
- Customer Service: You will be assisting tenants to improve their financial situation, by regularly arranging and participating in any welfare benefits take up campaigns or surgeries as required.
- Fast-Paced work environment: Capability to thrive in a busy and demanding setting.
- Communication & Interpersonal Skills: Excellent verbal and written communication with strong relationship building abilities.
- Organisation & record Keeping: Exceptional skills in managing tasks and maintaining accurate records.
- Experience with complex Customers: Extensive background in working with individuals who have diverse and complex needs.
- Resilience & teamwork: Ability to work both independently and collaboratively, demonstrating adaptability and perseverance.
Essential Qualifications, Skills and Experience:
- Demonstrate an understanding of all welfare-based benefits in context of this role and able to give advice to clients regarding entitlement.
- Experience of working with the public and ability to give advice regarding debt management and income maximisation.
- The ability to undertake a wide range of financial tasks, including carrying out affordability assessments.
- The ability to use public transport to visit clients at their placement.
- Maths and English GCSE grade C and above or equivalent.
Indicative Recruitment Timeline:
- Closing Date: Sunday 19th April 2026
- Shortlisting Date: Week commencing Monday 20th April 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information:
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Income Maximisation Officer in Twickenham employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer in Twickenham
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your answers to show how you fit into their culture. Plus, it’ll help you ask insightful questions that demonstrate your genuine interest.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your interpersonal skills during the interview. Since this role involves working with diverse individuals, share examples of how you've successfully built relationships and helped others in challenging situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re keen and professional, which is exactly what we love to see at StudySmarter.
We think you need these skills to ace Income Maximisation Officer in Twickenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Income Maximisation Officer role. We want to see how you can make a positive difference in our team!
Showcase Your Knowledge: Demonstrate your understanding of welfare-based benefits and debt management in your application. We’re looking for someone who can provide insightful advice, so let us know what you know!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your thoughts, as strong communication is key in this role. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity with our friendly team.
How to prepare for a job interview at Connected Local Government
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of welfare-based benefits, especially Housing Benefit and Universal Credit. Being able to discuss these confidently will show that you're prepared and understand the core responsibilities of the Income Maximisation Officer role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted clients with complex needs. Highlight your communication skills and how you've built relationships with diverse individuals, as this is crucial for the role.
✨Demonstrate Your Financial Acumen
Be ready to discuss your experience with financial tasks, such as conducting affordability assessments. You might even want to prepare a scenario where you helped someone manage their debt or maximise their income, as this will illustrate your practical knowledge.
✨Emphasise Teamwork and Resilience
This role requires both independent work and collaboration. Share examples of how you've thrived in fast-paced environments and worked effectively within a team. Showing your adaptability and perseverance will resonate well with the interviewers.