Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer service and engage stakeholders in Derbyshire's highways.
- Company: Local government authority focused on community engagement.
- Benefits: Professional growth opportunities and a supportive work environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in public sector customer service and relevant degree.
- Other info: Join a team that values accountability and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority is seeking a Highways Engagement & Customer Support Manager to enhance customer service and stakeholder engagement in Derbyshire. This role involves developing engagement strategies, managing customer inquiries, and fostering a culture of accountability.
Ideal candidates will have extensive experience in public sector customer service and a degree related to public administration or communications. This position provides opportunities for professional growth and a supportive work environment.
Strategic Highways Engagement Lead – Customer Support employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Highways Engagement Lead – Customer Support
✨Tip Number 1
Network like a pro! Reach out to folks in the local government or public sector. Attend events, join online forums, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in customer service and stakeholder engagement. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Prepare for interviews by researching the local authority's current projects and challenges. This will help you tailor your responses and show that you're genuinely interested in enhancing customer service in Derbyshire.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Strategic Highways Engagement Lead. Plus, you'll be part of a supportive community that values professional growth.
We think you need these skills to ace Strategic Highways Engagement Lead – Customer Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in public sector customer service. We want to see how your skills align with the role of Strategic Highways Engagement Lead!
Showcase Your Engagement Strategies: In your application, share specific examples of engagement strategies you've developed or implemented. This will help us understand your approach to enhancing customer service and stakeholder engagement.
Highlight Your Accountability Culture: Discuss how you've fostered a culture of accountability in previous roles. We’re keen on candidates who can demonstrate their commitment to transparency and responsibility in customer support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Connected Local Government
✨Know Your Stuff
Make sure you’re well-versed in the local government’s current highways projects and customer service initiatives. Research Derbyshire's specific challenges and successes in this area, so you can speak confidently about how your experience aligns with their needs.
✨Engagement Strategies Matter
Prepare to discuss your previous experience in developing engagement strategies. Think of specific examples where you successfully enhanced customer service or stakeholder engagement, and be ready to explain how those strategies could be adapted for Derbyshire.
✨Show Accountability
This role emphasises a culture of accountability, so be prepared to share instances where you took ownership of a project or resolved a customer issue. Highlight your problem-solving skills and how you ensure follow-through on commitments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
