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For Companies At a Glance
- Tasks: Support senior leaders in delivering culture and leisure services across Wandsworth and Richmond.
- Company: Join a forward-thinking local government team that values innovation and collaboration.
- Benefits: Enjoy up to 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Be part of an inclusive environment that champions diversity and supports personal growth.
- Why this job: Make a real difference in your community while developing your skills and career.
- Qualifications: Experience in administration, recruitment, and data management is essential.
The predicted salary is between 37602 - 45564 £ per year.
Overview
Job Title: Service Support Officer (Culture & Leisure)
Salary Range: £37,602-£45,564 pa
Permanent
Full Time
Location: Hybrid / Wandsworth Town Hall SW18 2PU, London
Join Our Team as a Service Support Officer – Culture & Leisure (Wandsworth & Richmond Councils)
Are you a highly organised, proactive, and professional administrator who thrives in a fast-paced environment and enjoys supporting senior leaders and service delivery? If so, we want to hear from you!
We’re looking for a dynamic Service Support Officer to join our Resident Services Department, providing essential support to the Assistant Director for Culture & Leisure and their Heads of Service. This is a key role at the heart of a collaborative and innovative team delivering services across the vibrant boroughs of Wandsworth and Richmond.
About the role
The specific duties and responsibilities for this role are:
- Providing high-quality administrative and system support to senior managers.
- Coordinating recruitment and onboarding processes across the Culture & Leisure service.
- Managing the divisional forward planner and internal governance procedures.
- Supporting the collection, analysis, and reporting of service data.
- Handling customer feedback and complaints monitoring.
- Raising purchase orders, processing invoices, and liaising with vendors.
- Supporting meetings, correspondence, and office logistics.
- Monitoring and updating service webpages and digital tools.
- Contributing to quarterly performance reporting and continuous improvement initiatives.
About you
- A confident communicator – both in writing and face-to-face.
- Excellent IT skills and attention to detail.
- A team player who thrives under pressure and enjoys variety.
- Embraces continuous improvement and digital innovation.
- Proactive and able to work independently and collaboratively.
Essential Qualifications, Skills and Experience
- Administrative Experience: Experience supporting senior staff and managing complex workloads.
- Recruitment & Onboarding: Proven ability to coordinate recruitment processes and welcome new starters.
- Process & Data Management: Skilled in record-keeping, data analysis, and reporting.
- Technical Skills: Proficient in MS Office and productivity tools.
- Communication & Interpersonal Skills: Able to liaise with a wide range of stakeholders and uphold high standards of customer care and equality.
Why Join Us?
- Make a real difference in local government.
- Work in a supportive, inclusive, and forward-thinking environment that values your ideas.
- Develop your skills and grow your career in a role that offers progression and variety.
- Be part of a shared staffing arrangement that champions innovation and collaboration across two fantastic London boroughs.
If you are ready to support leaders who shape culture, leisure, and community life across Wandsworth and Richmond apply now and be part of something bigger.
Closing Date: Sunday 26th October (midnight)
Shortlisting Date: W/C 27th October
Interview Date: 7th November (face to face interview and test)
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of opportunities to develop and reward our employees including up to 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan. There is no external link in this description.
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Service Support Officer Culture & Leisure employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Officer Culture & Leisure
✨Tip Number 1
Get to know the organisation! Research Wandsworth and Richmond Councils, their culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to culture and leisure. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative support and data management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Service Support Officer Culture & Leisure
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role requires excellent communication, be sure to demonstrate your writing skills in your application. Keep it clear, concise, and professional while still showing a bit of your personality!
Highlight Relevant Experience: Don’t forget to showcase any administrative experience you have, especially if it involves supporting senior staff or managing complex workloads. We want to see how you can bring value to our team!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details without any hiccups!
How to prepare for a job interview at Connected Local Government
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Support Officer in Culture & Leisure. Familiarise yourself with the specific duties mentioned in the job description, like managing recruitment processes and supporting senior leaders. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
As this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed complex workloads or coordinated multiple tasks. Be ready to discuss how you prioritise tasks and ensure that everything runs smoothly, especially in a fast-paced environment.
✨Communicate Confidently
Since the position involves liaising with various stakeholders, practice your communication skills. Think about how you can convey your ideas clearly and effectively, both in writing and face-to-face. You might even want to prepare a few questions to ask during the interview to show your engagement and interest.
✨Embrace Continuous Improvement
The role values innovation and continuous improvement, so be prepared to discuss how you've contributed to similar initiatives in the past. Share any experiences where you've implemented new processes or tools that enhanced efficiency or service delivery, as this will align well with the council's goals.