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- Tasks: Support homeless families by ensuring their temporary accommodation is safe and well-maintained.
- Company: Join a dedicated team at Richmond & Wandsworth Better Service Partnership.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication, customer service skills, and a passion for helping others.
- Other info: Inclusive workplace committed to equality, diversity, and employee welfare.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers. You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents.
Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth’s ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasoning adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Property Management Officer employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Richmond & Wandsworth Better Service Partnership. Understanding their values and how they support vulnerable communities will help you connect during the interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting families in need, think of examples from your past experiences where you've shown empathy and problem-solving skills. We want to hear those stories!
✨Tip Number 3
Be proactive in your approach! During the interview, show that you can think on your feet. Discuss how you would handle unexpected situations, like a repair issue or a neighbour dispute, to demonstrate your organisational skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for the Property Management Officer position.
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping vulnerable families shine through. We want to see that you genuinely care about making a positive impact in the community.
Be Clear and Concise: Make sure your writing is clear and to the point. Use simple language and avoid jargon. We need to know you can communicate effectively with service users and stakeholders alike.
Highlight Relevant Experience: Share any experience you have in property management or customer service. We’re looking for examples that show how you’ve handled challenging situations and built relationships with diverse clients.
Check Your Spelling and Grammar: Before hitting send, give your application a thorough proofread. Good writing skills are essential for this role, so we want to see that you can present yourself professionally.
How to prepare for a job interview at Connected Local Government
✨Know Your Stuff
Make sure you brush up on the basics of property management, health and safety regulations, and homelessness procedures. Familiarise yourself with common issues faced by service users and how to address them effectively.
✨Showcase Your Empathy
During the interview, demonstrate your ability to empathise with vulnerable individuals. Share examples from your past experiences where you've successfully supported someone in a challenging situation, highlighting your listening skills and calm approach.
✨Communication is Key
Prepare to discuss your written and verbal communication skills. Bring along examples of reports or letters you've written in previous roles, and be ready to explain how you adapt your communication style to suit different stakeholders.
✨Be Proactive and Organised
Highlight your organisational skills and ability to manage multiple cases effectively. Discuss specific strategies you use to prioritise tasks and ensure timely follow-ups, as this role requires a proactive approach to problem-solving.
