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- Tasks: Support clients in finding affordable housing and prevent homelessness.
- Company: Join a dedicated team focused on making a positive impact in the housing sector.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real difference in people's lives by securing stable housing solutions.
- Qualifications: Experience in housing, strong communication skills, and knowledge of Universal Credit required.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 38976 - 47229 £ per year.
Salary Range: £38,976- £47,229 per annum (starting salary dependent on experience)
One Permanent and One Fixed Term - Full Time (36 Hours)
Location: 2nd Floor Bridas House, 90 Putney Bridge Road, London, SW18 1HR
Other essential information: Driving license desirable
Our Procurement & Letting Solutions Team is split into two teams. While we operate as a unified team, our functions are divided into two key areas: Procurement and Lettings. This role is for lettings not procurement.
Your primary focus will be to support clients in preventing and relieving homelessness by identifying and securing housing opportunities in the private sector, ensuring clients are matched with affordable private lettings. In addition to addressing homelessness, you will play a pivotal role in reducing the costs associated with Temporary Accommodation by facilitating the transition of households into stable, long-term housing solutions within the private sector.
This role requires building and nurturing strong relationships with clients, landlords, agents, and colleagues to optimise housing placements both within and outside of the borough. You will also contribute to strategic initiatives aimed at reducing the reliance on Temporary Accommodation, actively participating in key projects aligned with our Temporary Accommodation Reduction strategy.
About the role: This role offers the opportunity to collaborate closely with caseworkers to assess clients who have been identified as suitable candidates for private sector housing. You will be responsible for providing an exceptional customer experience by evaluating clients’ needs and ensuring their suitability for available housing options. Your responsibilities will include assessing affordability, addressing specific needs, and supporting vulnerable clients with additional requirements. You will receive comprehensive training and ongoing support to ensure your success in this role.
We are seeking an experienced and highly motivated individual who excels in organisation, negotiation, and communication. The ideal candidate will possess strong administrative capabilities, a deep understanding of Universal Credit, and experience in financial assessments. Experience in delivering tenancy sustainment services within a Local Authority setting is essential, along with a proven track record of achieving positive outcomes and managing complex tasks.
This role is based in Wandsworth, with the expectation to work across both boroughs and occasionally from the Richmond office as required.
Essential Qualifications, Skills, and Experience:
- Comprehensive Knowledge of Universal Credit: Possess a deep understanding of Universal Credit and its application in housing.
- Tenancy Sustainment and Financial Solutions: Demonstrated experience in sustaining tenancies and identifying alternative financial solutions for tenants.
- Strong Communication and Negotiation Skills: Exceptional ability to communicate effectively with tenants, landlords, and colleagues, with strong negotiation skills.
- Target Achievement: Proven ability to meet personal targets that contribute to the overall success and efficiency of the team.
- Expert Advice on Legislation: Capable of advising landlords in accordance with current housing legislation and regulations.
- Effective Communication with Diverse Stakeholders: Ability to communicate clearly and professionally with a broad range of individuals, including tenants, landlords, and external partners.
- Knowledge of the Homelessness Reduction Act 2017: Familiarity with the Homelessness Reduction Act 2017, particularly regarding the suitability of accommodation and its implications.
- Exceptional Customer Service and Mediation Skills: Proven ability to deliver excellent customer service, including mediating and resolving challenges effectively.
- Property Health and Safety Knowledge: A solid understanding of property health and safety regulations to ensure compliance and tenant safety.
We invite individuals who are driven, resourceful, and eager to make a positive impact within the housing sector to apply.
Indicative Recruitment Timeline:
- Closing Date: Sunday 15th February 2026
- Shortlisting Date: Week commencing 16th February 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information: Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Procurement and Lettings Solutions Officer employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Procurement and Lettings Solutions Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around preventing homelessness and supporting clients.
✨Tip Number 3
Showcase your negotiation skills during interviews. Share specific examples of how you’ve successfully navigated challenging situations in the past, whether it’s with landlords or clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Procurement and Lettings Solutions Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Procurement and Lettings Solutions Officer role. Highlight your experience in housing, especially your knowledge of Universal Credit and tenancy sustainment, as these are key to what we’re looking for.
Showcase Your Skills: We want to see your strong communication and negotiation skills shine through. Use specific examples from your past experiences that demonstrate how you've successfully worked with clients, landlords, and colleagues to achieve positive outcomes.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how they align with the role. Avoid jargon and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised during the recruitment process.
How to prepare for a job interview at Connected Local Government
✨Know Your Stuff on Universal Credit
Make sure you brush up on your knowledge of Universal Credit and how it impacts housing. Be ready to discuss its application in lettings and how it can help clients secure affordable housing.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication and negotiation skills. Think about times when you've successfully mediated between tenants and landlords or resolved conflicts, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Customer Service Prowess
Be ready to talk about your approach to delivering exceptional customer service. Share specific instances where you've gone above and beyond to support clients, especially those with additional needs, as this role is all about making a positive impact.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Homelessness Reduction Act 2017 and other relevant housing legislation. Being able to discuss how these laws affect your work will show that you're not just knowledgeable but also committed to compliance and best practices in the sector.
