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- Tasks: Lead strategic change and transform service delivery with innovative technologies.
- Company: Local government authority in Oxford focused on customer-centered services.
- Benefits: Opportunity to make a real impact and drive digital accessibility.
- Why this job: Be a key player in enhancing customer experience and service resilience.
- Qualifications: Experience in leadership, digital transformation, and customer service excellence.
- Other info: Apply before 9am Monday 9 February for this exciting opportunity.
The predicted salary is between 43200 - 72000 £ per year.
A local government authority in Oxford is seeking an experienced director to lead strategic and sustainable change, transforming service delivery through innovative technologies. You'll work towards making services customer-centered and resilient. Ideal candidates should be ambitious and ready to foster digital accessibility and excellence in customer experience. Apply before 9am Monday 9 February.
Technology & Customer Experience Transformation Lead in Oxford employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology & Customer Experience Transformation Lead in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who are already working in local government or tech transformation. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your passion for customer experience! When you get the chance to speak with potential employers, share your ideas on how to enhance service delivery through innovative technologies. Let them see your vision!
✨Tip Number 3
Prepare for interviews by researching the latest trends in digital accessibility and customer experience. We want you to be the go-to person for insights during discussions, so brush up on relevant case studies and success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for ambitious candidates ready to make a difference in local government.
We think you need these skills to ace Technology & Customer Experience Transformation Lead in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technology & Customer Experience Transformation Lead role. Highlight any relevant projects or achievements that showcase your ability to drive strategic change and enhance customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming service delivery through innovative technologies. Share specific examples of how you've successfully led similar initiatives in the past.
Showcase Your Ambition: We’re looking for candidates who are ambitious and ready to make a real impact. In your application, don’t shy away from expressing your vision for digital accessibility and how you plan to foster excellence in customer experience.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you promptly!
How to prepare for a job interview at Connected Local Government
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technologies that can enhance customer experience. Research innovative tools and platforms that have been successfully implemented in local government settings, and be ready to discuss how they could be applied to improve service delivery.
✨Showcase Your Leadership Skills
As a director, your ability to lead and inspire is crucial. Prepare examples of past experiences where you’ve successfully led teams through change. Highlight your strategic thinking and how you’ve fostered a culture of innovation and resilience in previous roles.
✨Understand Customer-Centric Approaches
Familiarise yourself with customer-centred service delivery models. Be prepared to discuss how you would implement these approaches in the local government context, ensuring that services are accessible and meet the needs of the community.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Think of insightful questions that demonstrate your interest in the role and the organisation. Ask about their current challenges in digital transformation and how they envision the future of customer experience in their services.
