Social Care Systems Specialist in Maidenhead

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Social Care Systems Specialist to join our Business Systems team.

The Role:

The Social Care Systems Specialist will report to the Business Systems Manager and work collaboratively with colleagues and support the management of Mosaic Case Management and Finance system and other support systems within Adult Social Care. The post holder will champion Mosaic Finance system administration, support, development and other related activities, including system changes and management of the finance service catalogue. You will support the business with annual updates, financial assessment uplifts and ensure appropriate training and support to the business and colleagues as required.

The post holder will also continue to support the existing “As Is” processes, define “To Be” business processes, support and create finance build documentation and service structures and obtain sign‑off, and where necessary work with suppliers to undertake/support full system configuration, and User Acceptance Testing (UAT).

Your role will involve:

• Work collaboratively with the systems manager and colleagues to ensure changes made to the system process are documented and training materials for both online and face‑to‑face training are updated and trainers are fully briefed about the new or updated processes.
• Support colleagues in providing first‑line and second‑line support for Mosaic and other applications.
• Support system upgrades, including assessment, testing, log issues with supplier, track progress until full implementation.
• Work with suppliers and third parties to resolve issues and build positive partnerships.

What we are looking for:

• Extensive experience of social care case management (Mosaic or equivalent) and/or finance system in a large organisation.
• Understanding how the business processes are, and can be, reflected in the system workflows is a core requirement of this role: Changes to the system to reflect evolving practices are part of the workload.
• Good technical skill and understanding of SQL and database structures, interrogation or reconciliation, interface definition and integration testing, etc.
• Good understanding and appreciation of social care legislation, performance management and social care practice and the importance of how system support practice and its implication will be useful.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work‑life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: Tuesday 3rd March 2026.

To apply please click the Apply Now link below.