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- Tasks: Lead the Housing Ombudsman Service to improve tenant experiences and advocate for social housing standards.
- Company: Join a pivotal organisation shaping the future of social housing in the UK.
- Benefits: Competitive salary, hybrid working options, and the chance to make a real difference.
- Why this job: Be a visible leader driving change and innovation in the social housing sector.
- Qualifications: Senior leadership experience in consumer rights or organisational transformation required.
- Other info: Opportunity to collaborate with key stakeholders and influence housing policy.
The predicted salary is between 78000 - 130000 £ per year.
Salary: £130,095 per annum, negotiable based on experience. This role is full-time. Location: Hybrid - with regular office attendance.
The Housing Ombudsman Service performs a critical role in supporting the Government's housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service. This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector.
As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords.
The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service.
We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas:
- maintaining and improving an organisation's output and performance;
- leading transformation and organisational change;
- promoting digital innovation;
- consumer rights/consumer protection, preferably gained in a housing context;
- complex casework and/or complaint handling;
- an understanding of the role of the Ombudsman and of the working of Parliament and the Government;
- effective working with partners in government to deliver strategic objectives.
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Closing date for applications: Friday 13 February 2026 – 9.00am
Housing Ombudsman in London employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the Housing Ombudsman Service and understanding its role in the housing landscape. We recommend practising common interview questions and having your own questions ready to show your interest and insight.
✨Tip Number 3
Showcase your leadership skills! In your conversations and interviews, highlight your experience in leading transformation and improving performance. We want to see how you can inspire confidence and drive change in the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We’re here to help you every step of the way, so make sure you take advantage of all the resources we offer.
We think you need these skills to ace Housing Ombudsman in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Ombudsman. We want to see how you can make a difference in the social housing landscape, so don’t hold back on showcasing your relevant skills!
Showcase Leadership Experience: As a senior leader, it’s crucial to demonstrate your leadership capabilities. Share examples of how you've led transformation and improved performance in previous roles. We’re looking for someone who can inspire confidence and drive change!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Connected Local Government
✨Know Your Stuff
Make sure you have a solid understanding of the Housing Ombudsman role and its impact on social housing. Brush up on current issues in the sector, consumer rights, and the workings of Parliament. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
As a senior leader, it's crucial to demonstrate your experience in guiding teams through transformation. Prepare examples of how you've successfully led change, improved performance, or handled complex casework. Be ready to discuss your approach to inspiring confidence among stakeholders.
✨Engage with Stakeholders
Highlight your ability to work collaboratively with various stakeholders, including government partners and other redress providers. Think of specific instances where you've built relationships or worked towards common goals, as this will be key in the role.
✨Be Authentic and Resilient
The Housing Ombudsman needs to be a visible and resilient leader. During the interview, be yourself and convey your genuine passion for advocating for tenants. Share stories that reflect your resilience and ability to balance the needs of different parties effectively.
