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- Tasks: Be the first point of contact for children in need and gather vital information.
- Company: Join a passionate team dedicated to children's welfare in North East Lincolnshire.
- Benefits: Supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in children's lives and help shape their futures.
- Qualifications: Strong communication skills, attention to detail, and a passion for social care.
- Other info: Collaborative team culture focused on supporting each other every day.
The predicted salary is between 30000 - 42000 £ per year.
Can you be the first point of contact for those in need? Are you a team player who can put children's welfare at the very heart of everything you do? Are you passionate about delivering the best outcomes for our children, families and communities?
Contribute to the realisation of the outcomes for North East Lincolnshire, in particular to enable all people in NEL to feel safe and be safe, to have good health and wellbeing and to realise their potential through skills and learning. To be part of a team who are providing strong and decisive leadership and be responsible for the quality and impact of decisions, practice, performance and outcomes in relation to the functions for which the post holder has accountability. This will involve working autonomously in line with delegated responsibilities.
To work with partners in a relational way involving professional challenge where appropriate, to ensure timely and effective information sharing and holistic decision making for children and young people to inform best outcomes. To provide professional expertise and practice wisdom to the team and external partners, including being able to share updates on themes, patterns and trends of work.
This role is within our Initial Contact Point, which sits within our Integrated Front Door (IFD). The ICP Worker role is a pivotal role at the start of a child’s journey with social care. The ICP Worker will be responsible for taking all calls which relate to children who are not open to Children’s Social Care, or Family Help, but who members of the public, or professionals may have worries about.
The ICP Worker role would be to answer calls, using a strength-based approach, asking the appropriate questions, and ensuring we gather the very best quality, clear and concise information about children from the very start. During the call you will be responsible for inputting this straight into Liquidlogic, determining if this is a request for Family Help, or if there are presenting safeguarding concerns.
Once a contact has been recorded, the ICP Worker will carry out further exploration, making multi-agency checks, which will then lead to an analysis of what this means for the child and a plan of support created. Where safeguarding concerns are evident, the ICP Worker will be responsible for raising this appropriately with a Social Worker and Practice Supervisor, to ensure comprehensive review by a Social Worker.
Who are we looking for?
- Calm, able to work under pressure at times, but with the clear support and guidance of the team.
- Passionate about children’s social care and getting it right for children.
- Confident in having difficult conversations with professionals and members of the public.
- Willing to learn and with an eye for detail.
- Able to follow a strengths-based approach, to gather good quality, relevant information.
- Not afraid to ask further clarifying questions and be curious in conversation with callers, where they may be hesitant/resistant to share further information.
- A team player, who recognises that you and your role are the very start of a child’s journey.
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact laura.snell@nelincs.gov.uk. To apply please click the Apply Now link below.
Initial Contact Point Worker employer: Connected Local Government
Contact Detail:
Connected Local Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Initial Contact Point Worker
✨Tip Number 1
Get to know the organisation! Research North East Lincolnshire and their approach to children's welfare. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As an Initial Contact Point Worker, you'll need to be calm and clear under pressure. Role-play difficult conversations with friends or family to build your confidence.
✨Tip Number 3
Be curious! When you’re on calls, don’t hesitate to ask clarifying questions. This shows you care about gathering the right information and helps you stand out as a candidate who’s ready to dive into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our passionate team dedicated to supporting children and families.
We think you need these skills to ace Initial Contact Point Worker
Some tips for your application 🫡
Read the Role Profile Thoroughly: Before you start writing your application, take a good look at the Role Profile and Person Specification. This will help us understand what we're looking for and ensure you highlight the right skills and experiences in your application.
Show Your Passion for Children's Welfare: Make sure to express your passion for children's social care in your application. We want to see how much you care about making a difference in children's lives and how you can contribute to our mission of supporting families and communities.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re following the correct process. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Connected Local Government
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Initial Contact Point Worker role. Familiarise yourself with the responsibilities, especially around safeguarding and information gathering. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Passion for Children's Welfare
During the interview, express your passion for children's social care. Share any relevant experiences or stories that highlight your commitment to children's welfare. This will resonate well with the interviewers, as they are looking for someone who truly cares about making a positive impact.
✨Practice Active Listening
Since the role involves taking calls and gathering information, demonstrate your active listening skills during the interview. Respond thoughtfully to questions and ask clarifying questions if needed. This will showcase your ability to engage effectively with callers and gather essential information.
✨Prepare for Challenging Conversations
Be ready to discuss how you would handle difficult conversations, whether with professionals or members of the public. Think of examples from your past where you've navigated tough discussions successfully. This will illustrate your confidence and ability to manage sensitive situations, which is crucial for this role.
